Administration Supervisor

Blue Label Telecoms; Sandton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading telecommunications provider in South Africa is seeking an Administrative Supervisor to oversee day-to-day operations of the administrative department and ensure compliance with policies and regulations. The ideal candidate will possess strong team management and data analysis skills, with a focus on improving business processes and providing customer support.

Qualifications

• Experience in managing operational teams is essential.
• Strong communication skills for interacting with internal clients.
• Proficiency in data analysis and reporting.

Responsibilities

• Supervise daily operations of the administrative department.
• Develop and improve administrative compliance policies.
• Ensure legal compliance of administrative processes.

Skills

Team management

Customer relationship management

Data analysis

Job description

Job Purpose

The incumbent is responsible for providing / fulfilling an Administrative Supervisory role to T3TSA by performing various management task.

Key Responsibilities

Team Management

• Supervision of the day-to-day operations of the administrative department and staff members
• Training / upskilling and coaching employees.

Business Processes

• Develop, review, and improve Administrative Compliance, Policies, Procedures and systems across the organization
• Identify and improve operational systems / applications, processes, and best practices
• Ensure administrative Processes remain legally compliant across the organization

Main Processes performed by team

• RICA
• Customer Account Creation
• Customer Sales Order / Invoicing
• Customer Account Recons / Reporting
• REP Mobile Invoicing
• Purchase Order / Invoicing
• Daily Stock Balancing
• Weekly REP Stock Balancing
• Warehouse Creation – Sales systems
• Item / Product creation & maintenance (nonstock)
• Customer Support

Primary Duties

• Daily resource versus task planning
• Daily Governance – approval of all sales related transactions
• Supplier Operational Relationship
• Customer operational support – Wholesalers
• Revenue Month end Balancing and import process
• Product management - creation & maintenance of SKUs

Procurement

• Vendor management
• Stock Forecasting and Purchasing
• Stock Imports

Tenant Creation - Sales systems

• Tenant Training

Reporting : Daily, weekly, monthly

• Maintain data integrity by using control reports
• Analyze data to monitor trends and areas of improvement
• Formulate and analyze JIRA reports for team coaching and upskilling

Client & Customer Management (Internal)

• Team coaching and mentoring
• Manage customer / sales related escalations
• Exchange information with internal clients by having courteous interactions with them