Administration Supervisor

Blue Label Telecoms; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A telecommunications company in South Africa is seeking an Administrative Supervisor responsible for managing the administrative department, coaching team members, and ensuring compliance with business processes. Candidates should have strong analytical and communication skills, along with proven experience in supervisory roles. This position offers the opportunity to lead a diverse team and improve operational systems.

Qualifications

• Proven experience in an Administrative Supervisory role.
• Ability to coach and mentor team members.
• Understanding of business processes and compliance.

Responsibilities

• Supervision of daily operations of the administrative department.
• Training and coaching employees for skill enhancement.
• Managing customer and sales-related escalations.

Skills

Team Management

Analytical Skills

Customer Support

Communication

Job description

Job Purpose

The incumbent is responsible for providing / fulfilling an Administrative Supervisory role to T3TSA by performing various management task.

Key Responsibilities

Team Management

Supervision of the day-to-day operations of the administrative department and staff members

Training / upskilling and coaching employees.

Business Processes

Develop, review, and improve Administrative Compliance, Policies, Procedures and systems across the organization

Identify and improve operational systems / applications, processes, and best practices

Ensure administrative Processes remain legally compliant across the organization

Main Processes performed by team

RICA

Customer Account Creation

Customer Sales Order / Invoicing

Customer Account Recons / Reporting

REP Mobile Invoicing

Purchase Order / Invoicing

Daily Stock Balancing

Weekly REP Stock Balancing

Warehouse Creation – Sales systems

Item / Product creation & maintenance (nonstock)

Customer Support

Primary Duties

Daily resource versus task planning

Daily Governance – approval of all sales related transactions

Supplier Operational Relationship

Customer operational support – Wholesalers

Revenue Month end Balancing and import process

Product management - creation & maintenance of SKUs

Procurement

Vendor management

Stock Forecasting and Purchasing

Stock Imports

Tenant Creation - Sales systems

Tenant Training

Reporting : Daily, weekly, monthly

Maintain data integrity by using control reports

Analyze data to monitor trends and areas of improvement

Formulate and analyze JIRA reports for team coaching and upskilling

Client & Customer Management (Internal)

Team coaching and mentoring

Manage customer / sales related escalations

Exchange information with internal clients by having courteous interactions with them