Administration, Marketing

Managed People Solutions; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic online retail company based in Sandton, Johannesburg is seeking an Administration, Marketing & E-Commerce Coordinator. The successful candidate will have 3-5 years' experience in e-commerce and digital marketing and will manage customer interactions and online store operations using Shopify. Strong communication skills and proficiency in social media marketing are essential. This role offers a great opportunity for creativity and organisational skills.

Qualifications

• 3–5 years of experience in e-commerce, digital marketing, or administrative coordination.
• Proven experience managing Shopify or similar online store platforms.
• Strong understanding of social media marketing and email marketing tools.

Responsibilities

• Respond promptly to customer emails, phone calls, and social DMs.
• Manage enquiries, product questions, and event-related FAQs.
• Prepare and send online customer quotes and follow up to close sales.
• Update and manage Shopify product listings.
• Analyse store data for conversion improvements.

Skills

Proactive

Organised

Creative

Excellent Communication

Education

Diploma or degree in Marketing, Business Administration, Communications, E-Commerce

Tools

Shopify

Canva

Adobe Creative Suite

Job description

Overview

Our client is seeking a proactive, organised, and creative Administration, Marketing & E-Commerce Coordinator based in Sandton, Johannesburg.

Responsibilities

• Respond promptly to all customer emails, phone calls, and social DMs.
• Manage general enquiries, product questions, and event-related FAQs.
• Prepare and send online customer quotes and follow up to close sales.
• Liaise with corporate clients for event booking details, invoicing, and confirmations (then hand over to the Experience Manager for bespoke quotes).
• Manage after-sales communications (thank-you emails, review requests).
• Coordinate event booking confirmations, reminder emails, and guest list updates.
• Act as the main contact for online order processing.
• Book couriers via Bob Go for all online orders.
• Liaise with production to ensure correct and timely packing and dispatch.
• Ensure tracking numbers are generated and sent to customers.
• Troubleshoot delivery issues and resolve complaints quickly.
• Maintain accurate dispatch records for reporting and follow-up.
• Update and manage Shopify product and event listings, pricing, descriptions, and imagery.
• Create and maintain banners, homepage features, and seasonal landing pages.
• Monitor stock levels in Shopify and flag replenishment needs.
• Set up promo codes, discounts, and limited offers as briefed.
• Analyse store data for conversion and average order value (AOV) improvements.
• Support the Owner/Experience Manager to implement strategies.
• Schedule and post content according to the marketing calendar.
• Monitor engagement and report reach, clicks, and conversions.
• Assist with paid ads (Facebook, Instagram, Google) as briefed.
• Coordinate influencer gifting and brand collaborations.
• Plan, design, and send newsletters (events, releases, offers).
• Write brand-aligned copy and source visuals.
• Segment lists for targeted mailings.
• Track opens, click‑through rates (CTR), and conversions and refine campaigns.
• Capture and edit photo and video for products, events, and behind‑the‑scenes (BTS).
• Prepare video content for social, web, and email.
• Maintain an organised digital asset library.
• Monthly reports: online sales, campaign performance, and social engagement.
• Provide actionable insights (what to do next, not just numbers).

Qualifications and Experience

• Diploma or degree in Marketing, Business Administration, Communications, E-Commerce, or related field.
• 3–5 years of experience in e‑commerce, digital marketing, or administrative coordination.
• Proven experience managing Shopify or similar online store platforms.
• Strong understanding of social media marketing (Instagram, Facebook, TikTok, LinkedIn) and email marketing tools.
• Experience creating, scheduling, and analysing online content and campaigns.
• Basic design skills with familiarity in Canva, Adobe Creative Suite, or similar.
• Excellent written and verbal communication skills and the ability to write engaging, brand‑aligned copy.

Please do not apply for the position if you do not meet the requirements.
Should you not receive a response to your application within two weeks please consider your application unsuccessful.