Administration Manager

Salt Employee Benefits; Wes-Kaap; On-site; ZAR 600,000 - 850,000; Full time

Job summary

Salt Employee Benefits is seeking an Administration Manager to lead the Cape Town administration team, ensuring accurate, efficient service delivery and scalable processes for umbrella funds.

The role focuses on governance, client servicing and operational resilience as membership grows, with emphasis on coaching staff and maintaining control of processes.

Qualifications

• Experience in retirement funds or employee benefits administration is essential.
• Strong governance, quality assurance and controls experience.
• Proven leadership and people management skills.

Responsibilities

• Oversees day-to-day administration and operational performance.
• Workload management and allocation.
• Ensure accurate service quality and control.
• Manage operational risk and discipline.
• Meet SLA commitments and respond to issues promptly.
• Lead and coach Administrators; monitor productivity.
• Support client onboarding and new client setup.

Skills

Employee Benefits

Retirement Funds

Business Administration

Financial Services

Operations Management

Business Management

MS Word

Excel

Education

Matric

Certificate/Diploma in Employee Benefits

Regulatory/Management Qualifications (advantage)

Tools

Excel

MS Word

Job description

Purpose of the role

The Administration Manager is responsible for leading and managing the Cape Town administration team to ensure accurate, efficient and consistent service delivery.

The position also plays an important role in supporting the growth and scalability of SALT’s Umbrella Funds by ensuring that member and employer administration processes remain effective, well controlled and responsive to business needs.

As membership and participating employer numbers increase, the Administration Manager plays an increasingly important role in maintaining operational quality, supporting employee performance and ensuring operational resilience.

Key Responsibilities

• Oversees day-to-day administration and operational performance
• Workload management allocation
• Accurate service quality and control
• Manage and maintain operational risk anddiscipline
• SLA achievements
• Timely escalation of operational issues
• Strong client-focused service culture
• Supporting operational readiness as the Umbrella Funds and participating employer base grow
• Supervising Administrators
• Coaching staff
• Monitoring team productivity
• Responsible for new client set-up, installation and onboarding
• Drafting client special rules in line with applicable templates
• Monitoring and tracking S13A contributions on a monthly basis

Qualifications

• Employee Benefits / Retirement Funds knowledge and experience is key
• Business Administration
• Financial Services
• Operations Management
• Business Management
• Minimum qualification: Matric and relevant certificates/diploma course in employee benefits, excel, MS word. Relevant retirement fund, employee benefits, regulatory or management qualifications will be advantageous.

Experience required:

The successful candidate should have appropriate experience in:

• Retirement fund and/or employee benefits administration
• Member and participating employer administration
• Benefit and claims processing
• Administration operations management
• Managing or supervising administration employees
• SLA and turnaround-time management
• Quality assurance and operational controls
• Client and stakeholder servicing
• Operational reporting
• Complaint and query resolution
• Process improvement and workflow management

Minimum relevant experience: 5 years and more

Minimum management / supervisory experience:3 years and more

Leadership and Behavioural Competencies required:

• Leadership
• Accountability
• Client Centricity
• Operational Discipline
• Problem Solving and Decision Making
• Planning and Organisation
• Coaching and People Development
• Clear Communication
• Stakeholder Management
• Attention to detail
• Integrity and Professionalism
• Change Management