Administration Broker

FNB South Africa; Pietermaritzburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

FNB South Africa is seeking an Admin Broker who will support policy administration and ensure exceptional service delivery to customers. The ideal candidate will have 3 years of relevant experience and must possess an RE5 Certificate. You will thrive in a collaborative environment focused on customer satisfaction and innovation.

Benefits

Opportunities to network and collaborate

Challenging working environment

Opportunities to innovate

Qualifications

• 3 years’ experience in Commercial and Personal Lines required.
• Short-term insurance experience is essential.
• Product-specific training and CPD hours certificates must be provided.

Responsibilities

• Provide service to both internal and external stakeholders.
• Manage existing clients and resolve customer queries efficiently.
• Ensure compliance with governance regarding legislative and audit requirements.

Skills

Customer-focused

Detail-oriented

Financially savvy

Technology savvy

Problem Solving

Education

RE5 Certificate

Completed qualifications

Job description

Job Description

To provide required support and services to both internal and external stakeholders related to policy administration (e.g., renewals, policy endorsements, etc.) and ensure continuous service to customers within the agreed service level agreement.

Hello Future Admin Broker,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

• Achieve net profit growth for the business.
• Manage costs/expenses within the approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers, and senior staff members.
• Manage existing clients and grow the portfolio through making contact and generating leads.
• Resolve all customer queries efficiently and within agreed timelines.
• Maintain expert knowledge on specific products, pricing, application procedures, processing, and timelines to drive and achieve relevant sales targets.
• Control effective service for settlements in the business through insurance claims.
• Provide sales support efficiencies and services to ensure client retention.
• Provide efficient administration through careful and timely planning, reporting, and updating all related information.
• Comply with governance regarding legislative and audit requirements.
• Gather and distribute relevant business information.
• Manage own development to increase competencies.

You will be an ideal candidate if you (must have):

• 3 years’ experience in Commercial and Personal Lines
• Short-term insurance experience
• RE5 Certificate
• DOFA statement (dated not longer than 3 months)
• Copies of completed qualifications
• Product-specific training
• Certificates for CPD hours completed for the 3-year cycle (e.g., 1 June 2022 to 31 May 2023, 1 June 2023 to 31 May 2024, and 1 June 2024 to 31 May 2025)
• In accordance with the National Credit Act (NCA), candidates applying for this role will require a credit record check.

You Will Have Access To

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We Can Be a Match If You Are

• Administrative
• Financially savvy
• Detail-oriented
• Technology savvy
• Customer-focused (problem solving/customer service)
• Ability to interpret financial statements

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Job Details

Note that applications will not be accepted after 27/07/2025. Kindly submit applications before the closing date.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose disability information voluntarily. This information will be kept confidential unless legally required to disclose.