Administration Broker

Fnb Namibia; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job description

Administrative Support

Bellville, Western Cape R104000 - R130878 Y Riverport

Office-based position, Mondays – Fridays from 08h00 – 17h00.

Job Description

Responsibilities:

• Ensure that all details are in line with policy rules.
• Refer to marketers and/or broker if it is established that the policy details are not correct, or an endorsement is required.
• Activate and load policies.
• Ensure clients receive the amended or new contracts timeously and that all details are up to date.
• Assist client with queries once policy has been issued, e.g. regarding premiums, debit orders and general policy wording issues.
• Keep up to date with the various insurance products and product wording.
• Deal with queries timeously followed by written communication.
• Amend policies where new items are added or changed.
• Ensure all relevant correspondence sent to client/sub broker.
• Update electronic file with schedule and any other relevant documents.
• New business: Get all the required information and quote at different insurance companies.
• Ensure professional client service relations with various clients & sub brokers.
• Do amendments on current policies, either on various systems or inform the insurer of changes.
• Review amended schedules received from insurers before sending to client/sub broker.
• Attending to daily incoming calls and emails.
• Send confirmations/border letters/tax certificates to clients or sub brokers.
• Develop relationships with clients and use the opportunity to upsell other products.
• Prepare renewals and look up vehicle values where possible.
• Post welcome packs for new policies, where needed.
• Deal with Sub broker/client queries.
• Ensure professional client service relations with various clients & brokers.

Qualifications: Must have Matric, Class of Business and Regulatory Examination for Representatives Certification.

Administrative Officer: General Support

Bellville, Western Cape R180000 - R250000 Y University of the Western Cape

Post/Type: Permanent - Full Time

Job Description

Role Clarification & Key Performance Areas

The Department of Student Administration is part of the Registrar's portfolio. The department runs and coordinates many of the student-based administrative functions of the University e.g. admission and registration of students; administration of examinations and graduations; official release of results and academic transcripts; student cards (ID), and assisting students with a range of registration/enrolment related-matters. Our goal is to provide a professional, friendly and quality service in an efficient manner. We strive to effectively administer the University's policies, procedures and rules while ensuring compliance with applicable legislation and adhering to the highest ethical standards.

Applications are invited from suitably qualified candidates for the post of an Administrative Officer: Student Administration (General Support). Reporting to the Coordinator: Student Administration Helpdesk, the incumbent will assist and support the Student Administration Helpdesk in providing first resolution to clients, students, staff, and alumni. Keep up to date with frequently asked questions, services, policies and procedures to ensure accurate information sharing and correct implementation.

• Assisting with online application and registration processes
• Facilitating access to academic records and various confirmation letters
• Addressing queries related to the university's Student Portal during applications
• Advising on programme changes, deregistration, and re-admission procedures
• Directing students to relevant university departments or resources
• Responding to general administrative and academic-related enquiries from current, prospective, and former students
• Post-matric qualification (NQF 6) with 2-5 years relevant university administrative experience (at least one year should be in an academic administration environment)
• Demonstrated experience and understanding of query management systems
• Be proficient in using web-based IT solutions

The following would be advantageous:

• A NQF level 7 qualification or its equivalent
• Proficient in isiXhosa or any other African language
• Working knowledge of the functioning of a university Helpdesk

Desired skills/competencies

• High levels of honesty and integrity
• Ability to work under pressure and be prepared to work after hours
• High energy levels over sustained periods of the academic cycle are required
• Excellent communication and interpersonal skills
• Excellent attention to detail
• The ability to collaborate with various stakeholders
• Planning and organising skills
• Proficiency in using academic and student administration IT systems

For more information regarding this post (but not applications), kindly contact the Coordinator: Student Administration Helpdesk, Mr. Jerome Simmery at

In your application, you are encouraged to highlight your strengths and include anything else you deem exceptional and outstanding to be considered by the selection panel. In addition, please attach a cover letter motivating your suitability, a detailed curriculum vitae including contact details of three referees, and your highest qualification to your online profile.

To be considered for this vacancy, you must click on the Apply for this Job link below or apply directly via UWC Careers. For any queries, please contact the Human Resources Department at /9763/9708/3551/3756 or email: e-

DISCLAIMER: By applying for the position, you consent to the University sharing your application, including curriculum vitae, with University stakeholders to process the application. In line with the University's commitment to diversifying its workforce, preference will be given to suitably qualified applicants in line with our Employment Equity Targets. The official retirement age at UWC is 65 years. The University reserves the right to not make an appointment, make an appointment at a different level, seek additional candidates and may conduct competency assessments.

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