Admin Team Leader

Alexforbes; Johannesburg; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services firm in Johannesburg is seeking a dynamic Admin Team Leader to guide their Retirement Fund Administration team. This role involves ensuring operational efficiency, managing team performance, and delivering exceptional client service. The ideal candidate has extensive experience in retirement fund administration and strong leadership skills. Join a company committed to developing its people and rewarding excellence.

Benefits

Bursary and Leadership Development Programmes

Flexible work model

Comprehensive employee wellness programs

Retirement fund contributions starting at 13%

Qualifications

• Matric is essential.
• Minimum 5 years’ experience in retirement fund administration.
• Minimum 3–5 years’ experience in leadership or management roles.

Responsibilities

• Lead the Retirement Fund Administration team.
• Ensure operational efficiency and financial success of the branch.
• Supervise monthly contribution reconciliations.

Skills

Client service orientation

Leadership capabilities

Communication skills

Problem-solving skills

Education

Relevant bachelor’s degree or Postgraduate Qualification

Job description

We are looking for a dynamic and experienced Admin Team Leader to lead our Retirement Fund Administration team. This role is ideal for someone who thrives in a fast-paced environment, is committed to operational excellence, and is passionate about delivering exceptional client service.

Education & Experience Requirements

• Matric – Essential
• Relevant bachelor’s degree or Postgraduate Qualification – Advantageous
• Minimum 5 years’ experience in retirement fund administration
• Extensive experience in terminating retirement funds with the FSCA, including managing the full process from preparation of documentation to final deregistration. Proven ability to liaise effectively with stakeholders, ensure regulatory compliance, and meet FSCA requirements within stipulated timelines.
• Minimum 3 – 5 years’ experience in leadership or management roles

Key Performance Areas

Operational & Financial Excellence

• Ensure operational efficiency and financial success of the branch
• Manage expenses within branch standards and limits
• Oversee fund allocations and eliminate PI claims
• Identify opportunities for additional income and cost savings

Fund Administration Oversight

• Supervise monthly contribution reconciliations for Pension and Provident Funds
• Ensure accurate maintenance of member data and Section 13(a) reporting
• Oversee processing and authorization of claims, including bulk transfers and housing loans
• Prepare and review monthly client reports, administration reports, and member statements
• Manage fund changes, financial year-end preparations, and risk reports
• Ensure timely resolution of queries and emails

Team Leadership & Development

• Build and lead a high-performing team of administrators
• Conduct recruitment, performance reviews, and disciplinary processes
• Mentor and coach team members, fostering a culture of continuous learning
• Facilitate regular team meetings and one-on-one sessions
• Ensure compliance with deliverables and quality standards

Client Service & TCF Implementation

• Champion Treating Customers Fairly (TCF) principles
• Deliver accurate and timely communication to clients and members
• Represent the branch in client meetings and presentations
• Ensure high-quality service delivery to both internal and external stakeholders
• Manage client expectations and complaints in line with company procedures

Output, Success & Engagement

• Support team during high-pressure periods and absenteeism
• Take initiative in managing tasks and responsibilities independently
• Contribute positively to branch operations and internal processes
• Maintain departmental statistics and identify training needs
• Lead by example in enforcing procedures and modeling leadership values

Competencies Required

• Confident, assertive, and self-motivated
• Strong client service orientation and communication skills
• Ability to manage expectations and influence effectively
• Team player with high self-awareness and resilience
• Disciplined, responsible, and accountable
• Creative problem solver with negotiation and presentation skills
• Professional demeanor with excellent leadership and management capabilities
• Proven ability to build and manage teams (minimum 3 subordinates)
• Skilled in task delegation and conflict resolution

Why Join Alexforbes?

At Alexforbes, we don’t just offer jobs - we build careers. Here’s what makes us stand out:

Growth & Development

• Bursary and Leadership Development Programmes to help you grow professionally.
• E-Learning Forums and continuous learning opportunities.
• Financial Planning Support tailored for staff.

Rewarding Performance

• Total Rewards Package: Competitive short- and long-term incentives.
• Power Of One: Monetary recognition for outstanding performance.
• Lead Incentives & Referral Bonuses for helping us grow our talent pool.

Comprehensive Benefits

• Retirement Fund Contributions starting at 13% of CTC.
• Group Risk Cover: Funeral, Dread Disease, and Life Insurance.
• Medical & Gap Cover: 100% of CTC with Discovery/Bonitas (Mandatory unless you are a dependent).

Work-Life Balance

• Flexible Ways of Work: Hybrid work model to suit your lifestyle.
• Connectivity Benefit: Wi‑Fi allowance.
• Employee Wellness & Assistance Programmes to support your wellbeing.
• My Savings Account to help you plan for the future.

Join a company that values its people, invests in their growth, and rewards excellence. Be part of a team that’s shaping the future of financial services