Admin Team Leader

Alexforbes; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services company in South Africa is looking for an experienced Admin Team Leader to oversee the Retirement Fund Administration team. This role involves ensuring operational excellence, managing a high-performing team, and upholding superior client service standards. Candidates should have at least 5 years of relevant experience in retirement fund administration and demonstrate strong leadership capabilities in a fast-paced environment.

Benefits

Bursary and Leadership Development Programmes

Flexible work model

Supplier discounts

Employee wellness programs

Qualifications

• Minimum 5 years' experience in retirement fund administration.
• Proven ability to manage teams and oversee stakeholder relationships.
• Experience in dealing with FSCA and regulatory compliance.

Responsibilities

• Lead the Retirement Fund Administration team.
• Ensure operational efficiency and financial success of the branch.
• Supervise contribution reconciliations for Pension and Provident Funds.

Skills

Client service orientation

Leadership

Conflict resolution

Strong communication skills

Education

Matric

Relevant bachelor's degree or Postgraduate Qualification

Job description

We are looking for a dynamic and experienced Admin Team Leader to lead our Retirement Fund Administration team.

This role is ideal for someone who thrives in a fast-paced environment, is committed to operational excellence, and is passionate about delivering exceptional client service.

Education & Experience Requirements

• Matric– Essential
• Relevant bachelor's degree or Postgraduate Qualification– Advantageous
• Minimum 5 years' experiencein retirement fund administration
• Extensive experience interminating retirement funds with the FSCA, including managing the full process from preparation of documentation to final deregistration.
• Proven ability to liaise effectively with stakeholders, ensure regulatory compliance, and meet FSCA requirements within stipulated timelines.
• Minimum 3 – 5 years' experiencein leadership or management roles

Key Performance Areas

Operational & Financial Excellence

• Ensure operational efficiency and financial success of the branch
• Manage expenses within branch standards and limits
• Oversee fund allocations and eliminate PI claims
• Identify opportunities for additional income and cost savings

Fund Administration Oversight

• Supervise monthly contribution reconciliations for Pension and Provident Funds
• Ensure accurate maintenance of member data and Section 13(a) reporting
• Oversee processing and authorization of claims, including bulk transfers and housing loans
• Prepare and review monthly client reports, administration reports, and member statements
• Manage fund changes, financial year-end preparations, and risk reports
• Ensure timely resolution of queries and emails

Team Leadership & Development

• Build and lead a high-performing team of administrators
• Conduct recruitment, performance reviews, and disciplinary processes
• Mentor and coach team members, fostering a culture of continuous learning
• Facilitate regular team meetings and one-on-one sessions
• Ensure compliance with deliverables and quality standards

Client Service & TCF Implementation

• Champion Treating Customers Fairly (TCF) principles
• Deliver accurate and timely communication to clients and members
• Represent the branch in client meetings and presentations
• Ensure high-quality service delivery to both internal and external stakeholders
• Manage client expectations and complaints in line with company procedures

Output, Success & Engagement

• Support team during high-pressure periods and absenteeism
• Take initiative in managing tasks and responsibilities independently
• Contribute positively to branch operations and internal processes
• Maintain departmental statistics and identify training needs
• Lead by example in enforcing procedures and modeling leadership values

Competencies Required

• Confident, assertive, and self‑motivated
• Strong client service orientation and communication skills
• Ability to manage expectations and influence effectively
• Team player with high self‑awareness and resilience
• Disciplined, responsible, and accountable
• Creative problem solver with negotiation and presentation skills
• Professional demeanor with excellent leadership and management capabilities
• Proven ability to build and manage teams (minimum 3 subordinates)
• Skilled in task delegation and conflict resolution

Why Join Alexforbes?

At Alexforbes, we don't just offer jobs - we build careers.

Here’s what makes us stand out :

Growth & Development

• Bursary and Leadership Development Programmes to help you grow professionally.
• E-Learning Forums and continuous learning opportunities.
• Financial Planning Support tailored for staff.

Rewarding Performance

• Total Rewards Package : Competitive short- and long-term incentives.
• Power Of One : Monetary recognition for outstanding performance.
• Lead Incentives & Referral Bonuses for helping us grow our talent pool.

Comprehensive Benefits

• Retirement Fund Contributions starting at 13% of CTC.
• Group Risk Cover : Funeral, Dread Disease, and Life Insurance.
• Medical & Gap Cover : % of CTC with Discovery / Bonitas (Mandatory unless you are a dependent).

Work-Life Balance

• Flexible Ways of Work : Hybrid work model to suit your lifestyle.
• Connectivity Benefit : Wi‑Fi allowance.
• Employee Wellness & Assistance Programmes to support your wellbeing.

My Savings Account to help you plan for the future.

Join a company that values its people, invests in their growth, and rewards excellence.

Be part of a team that's shaping the future of financial services

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