Admin/Pod Clerk

OttoBauthentic; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A reputable logistics company in Cape Town seeks an ADMIN / POD CLERK to manage daily allocations and ensure accurate POD creation. The successful candidate will provide excellent customer service and handle client queries effectively. Knowledge of Parcel Perfect is a plus, and strong organizational skills are required. Join a dynamic team and contribute to smooth operations in a timely manner.

Qualifications

• Ability to manage daily duties and tasks effectively.
• Strong organizational skills for allocation and follow-up procedures.
• Experience in resolving client issues and complaints.

Responsibilities

• Allocate daily duties and create PODs accurately.
• Double check weights and volumes before finalization.
• Ensure exceptional customer service through phone and email.

Skills

Excellent customer service

Attention to detail

Communication skills

Tools

Parcel Perfect

Job description

Position

ADMIN / POD CLERK

Key Performance Areas

Operation

• Daily allocation of duties
• Creating POD’s on Parcel Perfect (in-house program) accurately
• Follow up with clients if invoices etc is not correct
• Double check weight, volume and invoices before POD gets manifested
• Allocate waybills to manifests, forward manifests to WHK
• Let WHK / JHB know about any out of the ordinary deliveries or POD’s
• Let accounts know if the client don’t have an account so that they can create a pro-forma invoice
• If an account is blocked, check with debtors if you can load the goods
• Ensure SA & Namibian Clearing instructions is correct and saved correctly
• Answer and reply to calls and emails
• Ensure excellent customer service
• Assist with answering telephones
• And any other duties related to this position.

Maintenance

Report any problems to Management.

Human Resources

Grievances

Inform Management of complaints received and assist to solve them.

General

• Set an example for staff.
• Use your own initiative, cope in an emergency, accept change and keep up to date with new technology.
• Ensure that any first aid or fire action is taken speedily as required.
• Be punctual
• To be available to work extra time
• To be familiar with rules and regulations and security procedures
• To perform any other reasonable duties as prescribed by the management