Admin Operations Manager Retail - iStore Pretoria

iStore South Africa; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading Apple reseller in Pretoria is seeking an iStore Admin Manager to lead teams and ensure efficient back-of-house operations. The candidate must have a completed Matric and over 5 years of experience in retail operations. Responsibilities include providing feedback, adhering to policies, and enhancing systems for optimal performance. This role requires a proven record of excellent customer experience and the ability to work in a fast-paced environment.

Qualifications

• 5+ years leading teams in a complex and high turnover environment.
• Proven ability to work in a fast-paced environment.
• Desire to learn quickly, being agile and nimble whilst thinking strategically.

Responsibilities

• Lead teams and provide supportive feedback.
• Ensure operations run effectively and adhere to iStore policies.
• Enhance operations and review systems and processes.

Skills

Leadership

Retail operations knowledge

Customer experience

Matrix management

Fast-paced adaptability

Education

Completed Matric

Tertiary Qualification

Job description

Overview

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

Responsibilities

As an iStore Admin Manager you would be responsible for lead teams, provide supportive feedback, and ensure both team members and customers have a valued experience. Your responsibilities are to ensure that the back of house iStore operations run effectively, efficiently and optimally and that overall risk to the iStore business is reduced by ensuring that all iStore policies, processes and standard operating procedures (SOPs) are adhered to. Focus on enhancing operations and reviewing systems and processes on an ongoing basis to align with best fit for the business.

Requirements

• A Completed Matric (Tertiary Qualification would be advantageous)
• 5+ years leading teams in a complex and high turnover environment
• Retail operations experience and knowledge
• Matrix management capability to ensure co-operation across business functions
• Proven ability to work in a fast-paced environment, desire to learn quickly, being agile and nimble whilst thinking strategically
• Proven track record of excellent customer experience
• Proven track record of driving Store targets and results

Please apply today!

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