Admin Operations Manager, Retail - iStore Menlyn

iStore South Africa; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading Apple reseller in Pretoria seeks an experienced Operations Manager to lead teams and ensure effective operations. The ideal candidate should have over 5 years of retail experience and a proven track record in driving results and customer satisfaction. This role focuses on optimizing back of house operations and aligning processes with business needs.

Qualifications

• 5+ years leading teams in a high turnover environment.
• Proven ability to work in a fast-paced environment.
• Matrix management capability for cooperation across business functions.

Responsibilities

• Ensure back of house iStore operations run effectively.
• Enhance operations and review systems regularly.
• Reduce overall risk to the iStore business.

Skills

Leadership

Retail operations

Customer experience

Strategic thinking

Education

Completed Matric

Tertiary Qualification

Job description

Job Description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

As an iStore Operations Manager you would be responsible for Lead teams, provide supportive feedback, and ensure both team members and customers have a valued experience.

Your responsibilities are to ensure that the back of house iStore operations run effectively, efficiently and optimally and that overall risk to the iStore business is reduced by ensuring that all iStore policies, processes and standard operating procedures (SOP’s) are adhered to.

\>Focus on enhancing operations and reviewing systems and processes on an ongoing basis to align with best fit for the business.

You Need To Have

• A Completed Matric (Tertiary Qualification would be advantageous)
• 5+ years leading teams in a complex and high turnover environment
• Retail operations experience and knowledge
• Matrix management capability to ensure co-operation across business functions
• Proven ability to work in a fast-paced environment, desire to learn quickly, being agile and nimble whilst thinking strategically
• Proven track record of excellent customer experience
• Proven track record of driving Store targets and results

Please apply today! Apply