Admin Manager, Retail - iStore Rosebank Pre Owned, Johannesburg

iStore South Africa; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading Apple Premium Reseller in Johannesburg seeks an Admin Manager to lead and support teams, ensuring operational efficiency and adherence to policies. The ideal candidate has over 5 years of retail operations experience and a proven track record in enhancing customer experience and driving store targets. This role involves continuous process improvements in a fast-paced environment.

Qualifications

• 5+ years leading teams in a complex high turnover environment.
• Experience in retail operations.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage back office operations efficiently and effectively.
• Provide feedback and support to team members.
• Enhance operations and review systems and processes continuously.

Skills

Leadership

Retail operations knowledge

Customer experience

Matrix management capability

Adaptability in fast-paced environments

Education

Completed Matric

Job description

Job Description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

As an iStore Admin Manager you would be responsible for lead teams, provide supportive feedback, and ensure both team members and customers have a valued experience.

Your responsibilities are to ensure that the back of house iStore operations run effectively, efficiently and optimally and that overall risk to the iStore business is reduced by ensuring that all iStore policies, processes and standard operating procedures (SOP’s) are adhered to.

Focus on enhancing operations and reviewing systems and processes on an ongoing basis to align with best fit for the business.

You Need To Have

• A Completed Matric (Tertiary Qualification would be advantageous)
• 5+ years leading teams in a complex and high turnover environment
• Retail operations experience and knowledge
• Matrix management capability to ensure co-operation across business functions
• Proven ability to work in a fast-paced environment, desire to learn quickly, being agile and nimble whilst thinking strategically
• Proven track record of excellent customer experience
• Proven track record of driving Store targets and results

Please apply today!

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