Admin Associate- Segonyana Mall

Homechoice; Noord-Kaap; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A retail company in South Africa is seeking a candidate to oversee documentation and administration, manage customer queries, and maintain stockroom operations. The ideal candidate should have at least one year of retail and administration experience and a Grade 12 qualification. This role emphasizes excellent customer service skills and the ability to drive sales revenue through positive interactions.

Qualifications

• 1 year+ retail stores experience.
• 1 year+ administration experience.
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act.

Responsibilities

• Oversee documentation gathering and administration.
• Handle customer queries and process payments, refunds, and credits.
• Maintain store visual merchandising and excellent housekeeping standards.
• Guide the customer journey, from account opening to order processing.
• Drive new business activations to increase sales.

Skills

Customer service skills

Analytical ability

Communication skills

Independence

Team collaboration

Education

Grade 12 / Matric / NQFL 3 / NQFL 4

Job description

The ideal candidate for this position will oversee documentation gathering and administration, handle customer queries, process customer payments, refunds, and credits, and contribute to the management of the homechoice Showroom's stockroom on a daily basis.

The primary goal of all Showroom activities is to enhance and boost sales revenue through the individual efforts of each staff member.

What you will love doing in this role

• Enhancing customer interactions by creating a positive and engaging sales and service experience that builds lasting relationships and meets customer needs.
• Provide in-depth product and process knowledge, ensuring customers receive accurate information and guidance to make informed decisions.
• Oversee store visual merchandising and maintain excellent housekeeping standards, ensuring the store is aesthetically pleasing, organized, and in line with brand guidelines.
• Manage goods returns and store administration, ensuring efficient handling of returns while keeping store processes and documentation up to date.
• Monitor catalogue stock management, ensuring inventory levels are accurate and aligned with the latest product offerings.
• Perform daily stock management duties to maintain optimal inventory levels and ensure smooth store operations.
• Manage day-to-day administration and reporting, ensuring all necessary documentation is up to date and operational goals are tracked effectively.
• Maintain general housekeeping standards throughout the store, ensuring a clean, safe, and organized environment for both customers and staff.
• Guide the customer journey, including account opening, order processing, and ensuring a seamless experience from start to finish.
• Drive new business activations, focusing on identifying and capturing new opportunities to expand the customer base and increase sales.

What you'll need to do this job

• Grade 12 / Matric / NQFL 3 / NQFL 4
• 1 year+ retail stores experience
• 1 year+ administration experience
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act

What we will love about you

• We love your energy and positive attitude, driving enthusiasm in everything you do.
• We love your persuasive skills, guiding others to achieve goals.
• We love your ability to work independently and within a team.
• We love your excellent communication skills, engaging with others at all levels.
• We love your strong analytical ability and attention to detail.
• We love your resilience and adaptability, thriving in change.

Behaviors we love

• Wow my customer
• Walk in my customers' shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as?

Treat the business as?

• my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun