Adjudication Graduates

Fais Ombud; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A government agency in Pretoria seeks Graduate Trainees for a structured programme aimed at producing competent entrants to the labour market. The role involves dispute resolution, case evaluation, and stakeholder engagement, providing exposure to the financial sector while working under experienced professionals. Applicants must hold an LLB degree and demonstrate a passion for public service.

Qualifications

• South African citizen with a valid South African Identity document.
• Must be willing to learn and work extra hours.

Responsibilities

• Facilitate fair negotiations and settlements.
• Interact respectfully with all parties involved.
• Analyse evidence and arguments thoroughly.
• Adjudicate cases promptly and manage workload effectively.
• Maintain confidentiality of case information.
• Ensure unbiased and ethical decision-making.
• Clearly articulate rulings and explain legal concepts.

Skills

Passion for public service

Strong academic background

Ability to work in a stressful environment

Self-driven and deadline-driven

Computer literate

Education

LLB degree

PLT (Practical Legal Training) - an advantage

Job description

Overview

In order to discharge its mandate, the FAIS Ombud seeks to appoint Graduate Trainees as part of the Graduate Recruitment Programme.

This is a structured programme specifically designed to produce a pipeline of competent trainee entrants to the labour market. The duration of the programme is twelve months. Recommended candidates will be given an opportunity to learn under a dedicated mentor.

Graduates will be assigned to the Case Management / Adjudication Department and exposed to various competency‑based training. Benefits of the programme include exposure to working in a target‑driven environment on complaints received by the public against financial service providers and moving those towards a resolution in a procedurally fair, informal, economical and expeditious manner. The role involves working in a team of experienced lawyers, financial planners, investigators and negotiators, and offers the opportunity to be part of an established statutory office and a Mentorship Programme.

Key Performance Areas

• Dispute Resolution: Facilitate fair negotiations and settlements when appropriate.
• Stakeholder Engagement: Interact respectfully with all parties involved in the process.
• Case Evaluation: Analyse evidence and arguments thoroughly and objectively.
• Timeliness & Efficiency: Adjudicate cases promptly and manage workload effectively.
• Confidentiality: Maintain the security and confidentiality of case information.
• Fairness & Impartiality: Ensure unbiased, ethical, and conflict‑free decision‑making.
• Communication: Clearly articulate rulings and explain legal concepts effectively.

Qualifications

• South African citizen with a valid South African Identity document.
• LLB degree.
• PLT (Practical Legal Training) will be an advantage.
• Passion for public service and an interest / desire to work in the Financial Sector.
• Strong academic background.
• Must be able to work in a stressful environment; willing to learn and work extra hours.
• Energetic, self‑driven and deadline‑driven.
• Must be computer literate.

Please note that correspondence and communication will only be conducted with shortlisted candidates and that the FAIS Ombud reserves the right not to appoint if a suitable candidate is not identified. Recommended candidates will be required to undergo a comprehensive background check, which may include security screening and verification of credentials.

The FAIS OMBUD is an equal opportunity employer committed to the principles contained in its Employment Equity Policy.

Interested applications can apply for the position by 10 October.

Inquiries may be directed to Ms. Gontse Setseta.