Accounts Receivable (Collections) Team Leader

Medical Departures; Cape Town; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading global healthcare platform is seeking a skilled Accounts Receivable Team Leader to oversee their A/R operations. This fully remote role involves leading a team, optimizing processes, and ensuring timely payment collections. Candidates should have over 5 years of relevant experience and strong analytical skills. Join a multicultural team and enjoy comprehensive benefits, including performance-based bonuses and work-from-anywhere flexibility.

Benefits

Mobile Data Allowance

Internet Allowance

Healthcare Benefit Contribution

Virtual Stock Options

Performance-Based Bonus

Work from anywhere

Qualifications

• Minimum of 5 years of experience in accounts receivable or related financial roles.
• At least 2 years of experience in a supervisory or team lead position.
• Remote working experience.

Responsibilities

• Lead and motivate a team of Accounts Receivable staff.
• Analyze and optimize the A/R process.
• Manage invoicing collections and cash flow recording.
• Monitor outstanding debts and follow up on overdue payments.

Skills

Analytical thinking

Team coaching

Attention to detail

Effective communication

Interpersonal skills

Tools

Microsoft Office

Google Docs

Job description

This is a remote position.

About Us

Medical Departures along with our sister brand Dental Departures is the worlds leading platform connecting patients to high-quality affordable medical and dental care globally. With over 100000 bookings and 35000 verified reviews we operate across 40 countries helping people save nearly a billion dollars in healthcare costs.

We’re a fully remote company with a multicultural team of 50 members across Latin America Europe Africa and Asia.

About the role

We’re looking for a results-driven Accounts Receivable Team Leader to take charge of our global A/R operations. You will lead the team responsible for patient collections clinic invoicing and ensuring the accurate and timely processing of payments. This is a high-impact leadership role that requires strong analytical thinking process optimization skills and team coaching experience.

Responsibilities

• Lead and motivate a team of Accounts Receivable staff providing coaching and guidance to ensure they perform their duties effectively.
• Analyze and optimize the A/R process identifying areas for improvement and implementing solutions to enhance efficiency and accuracy.
• Manage all aspects of the accounts receivable function including invoicing collections and cash flow recording.
• Manage the verification investigation of patient receipts vs. internal controls & systems to ensure 100% receipt of commissions owed (100% of appointments 100% accurate patient receipt totals).
• Monitor outstanding debts proactively follow up on overdue payments and escalate problem accounts to management when necessary.
• Monitor team daily activities and productivity to ensure team members are working efficiently and effectively.
• Train new team members on A/R procedures and company policies.
• Analyze team performance and come up with recommendations to improve team efficiency and coach team members to improve AR collection rates.
• Generate reports to track A/R performance identify trends and provide insights for improving cash flow.
• Collaborate effectively with other departments like Sales Partner Services Reporting to ensure clear communication regarding invoices and payments.
• Maintain a high level of confidentiality and integrity when handling financial data.
• Develop and maintain medical and dental clinic relationships and communication via email phone call or WhatsApp.
• Be available and ready for unexpected daily needs of Medical Departure’s office and team members.

Requirements

• Minimum of 5 years of experience in accounts receivable or related financial roles.
• At least 2 years of experience in a supervisory or team lead position.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Strong interpersonal skills
• Effective communication interpersonal and teamwork skills.
• Remote working experience
• Experience with office administration and procedures
• Proficient in Microsoft Office & Google Docs applications (e.g. PowerPoint Excel Word)
• Some familiarity with regulatory standards and compliance requirements
• Excellent customer service skills Easily adaptable to change
• Quick and resourceful flexible high level of accuracy strong analytical skills and an eye for detail
• Ability to prioritize and focus on multiple tasks in a fast-paced environment
• Ability to solve problems expeditiously while always maintaining a calm and professional demeanor
• High level of technical savvy & ability to learn new programs / systems
• Technical familiarity and knowledge of dental / medical procedures & terminology (nice to have)

Equipment Requirements:

• High speed internet connection
• Reliable computer with webcam and microphone interface

Job Status:

• Full time
• Contractor (Full Time)

Contact:

Human Resources -

Benefits

• 35 Mobile Data Allowance
• 35 Internet Allowance
• 3% Healthcare Benefit Contribution
• Virtual Stock Options
• Performance-Based Bonus
• Work from anywhere

Other details

• Location / Base: Remote - Preferred in Thailand, Turkey or other countries in these regions
• Experience: 5+ years in AR; 2+ years in supervision
• Employment Type: Full Time
• Vacancy: 1