Account Relations Specialist (Hybrid - Austin, TX)

Togetherwork; Knysna; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading SaaS provider is seeking an Account Relations Specialist in Knysna, South Africa. This role involves developing trust with clients and providing proactive support. Candidates should have 2–3 years of relevant experience and strong organizational skills. The position offers a hybrid work model and comprehensive employee benefits including health insurance and a 401(k) plan.

Benefits

Medical, dental, and vision insurance options

100% Employer paid disability

401(k) option with company match

Flexible paid personal/vacation time

Sick days annually

Company paid holidays

Paid parental leave

Qualifications

• 2–3 years of experience in account management or client relations.
• Strong organizational and follow-up abilities.
• Ability to manage multiple client accounts.

Responsibilities

• Develop trust and maintain positive relationships with assigned clients.
• Understand client priorities, goals, and timelines.
• Educate and train clients during onboarding.

Skills

Client relations

Excellent written communication

Organizational skills

Problem-solving

Tools

CRM tools

Job description

Account Relations Specialist

Austin - Hybrid (2-3 days in office)

As an Account Relations Specialist, you’ll serve as a trusted partner to our clients — nurturing relationships, resolving challenges, and anticipating their needs with proactive support. Your work ensures a seamless client experience, driving long-term satisfaction, loyalty, and retention.

Responsibilities

• Develop trust and maintain positive relationships with assigned clients.
• Clearly understand client priorities, goals, and timelines to provide proactive recommendations and support.
• Educate and train clients during initial onboarding and all subsequent re-setup cycles.
• Respond to client inquiries and elevate issues when needed.
• Coordinate with internal teams to deliver client solutions.
• Document client interactions in CRM tools.

Job Requirements

• 2–3 years of experience in account management, client relations, or a similar customer‑facing role, preferably within a SaaS or technology‑driven environment.
• Excellent written communication and relationship‑building skills.
• Strong organizational and follow‑up abilities, including multi‑tasking and attention to detail.
• Experience with CRM tools and account tracking.
• Problem‑solving and proactive mindset.
• Ability to manage multiple client accounts.

Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best‑in‑class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun. https://www.togetherwork.com/solutions/

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