Account Manager (South Africa)

Somewhere; Pretoria; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic startup is looking for an Account Manager to handle client relationships and ensure smooth order processes. This role involves managing incoming inquiries and recognizing upselling opportunities. Ideal candidates have at least 3 years of experience in account management and strong communication skills. This is a full-time remote position with a compensation range of $1500 to $2000 per month.

Qualifications

• 3 years of experience in account management or client-facing roles.
• Strong communication and organizational skills.
• Ability to work independently and prioritize tasks.

Responsibilities

• Manage incoming inquiries and client communications.
• Oversee customer accounts ensuring timely order fulfillment.
• Identify upselling or cross-selling opportunities.

Skills

Business Development

Customer Service

Account Management

Project Management

Problem-solving skills

Tools

CRM tools

Job description

Overview

Position: Account Manager

Working Hours: Monday to Friday 9AM - 5PM EST

Location: Remote (South Africa preferred)

Compensation: $1500 - $2000 per month depending on experience

About the Company

We are a dynamic startup specializing in personalized fortune cookies for both consumers and businesses. Whether its for weddings events or marketing promotions we provide unique memorable messages that leave a lasting impression.

Mission & Impact

The Account Manager will be a trusted point of contact for both new and existing customers ensuring a smooth experience from order intake to delivery. As an early member of the team youll play a critical role in shaping how we build and maintain strong customer relationships while helping the business grow.

Responsibilities

• Manage incoming inquiries and client communications through calls and emails
• Nurture and acquire leads through email campaigns and appointment setting
• Oversee customer accounts ensuring timely and accurate order fulfillment
• Coordinate with internal teams (design production shipping) to meet client expectations
• Identify upselling or cross-selling opportunities during the customer journey
• Maintain detailed records of customer interactions and follow-ups in CRM
• Provide input to improve systems and processes as the business evolves
• Take on additional responsibilities and adapt to new roles as the company scales

Must-Have Qualifications

• 3 years of experience in account management or client-facing roles
• Strong communication and organizational skills
• Problem-solving mindset with a customer-first attitude
• Ability to work independently prioritize tasks and meet deadlines
• Willingness to learn adapt and take on new responsibilities in a growing company
• Comfortable working remotely and in a startup-like environment
• Availability to work core hours in Eastern or Pacific Standard Time

Nice-to-Have

• Experience in eCommerce order fulfillment or working with manufacturers
• Familiarity with CRM tools like HubSpot Salesforce or similar
• B2B or B2C sales or marketing background

KPIs / Success Metrics

• Client satisfaction and retention
• Order accuracy and on-time delivery
• Upsell / conversion opportunities identified and closed
• Quality of client communication and responsiveness

Ready to build something sweet—literally and figuratively

If youre a proactive relationship-driven professional eager to grow with a fast-paced startup wed love to meet you. Apply now and lets create something unforgettable together.

Experience & Employment Details

Required Experience: Manager

Key Skills

• Business Development
• Company Policies
• Customer Service
• Financial Performance
• Revenue Growth
• Oversight
• Regional Sales
• Account Management
• Project Management
• Product Line
• Ensure Compliance
• Human Resources
• Procedures
• Sales Goals
• Direct Reports

Employment Type: Full-Time

Experience: years

Vacancy: 1

Salary: 1500 - 2000