Account Manager South Africa

RateHawk; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading travel-tech company is seeking an experienced Account Manager based in South Africa. The role involves expanding the company's presence in the local market, maintaining relationships with travel partners, and providing insights into the travel market. Ideal candidates will have at least 2 years of account management experience and a proactive, results-focused mindset. This position offers flexible schedules and the opportunity to work remotely.

Benefits

Flexible schedules

Internal training programs

Corporate English lessons

Corporate prices on hotels

Extra non-working day

Qualifications

• Minimum of 2 years of successful experience in account management or business development within the travel industry.
• In-depth understanding of the region's travel market, including B2B travel networks.
• Ability to travel up to 30% of the time.
• Proactive and results-focused in a fast-changing environment.

Responsibilities

• Expand and consolidate presence in the assigned territory.
• Maintain and develop relationships with signed partners.
• Collaborate with sales team to identify opportunities.
• Address incident issues, ensuring partner support.
• Provide market and competitive environment analysis.

Skills

Account management experience

B2B business development

Analytical skills

Fluent in English

Knowledge of API technology

Job description

RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As an Account Manager, you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.

This is a remote vacancy open to candidates residing in South Africa.

What You’ll Do:

• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Follow-up with existing and new partners in order to provide system training;
• Position the brand within the travel trade through ongoing product presentations and networking events;
• Address incident issues, ensuring partners support;
• Payments control: oversee and ensure accuracy in transaction processing;
• Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;
• Maximize and develop API deals with the potential and existing partners.

Who You Are:

• Relevant Experience. Minimum of 2 years of successful experience in account management or business development of B2B companies within the travel industry;
• Market Knowledge. In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs);
• Language knowledge. Fluent in English;
• Travel Requirements. Up to 30% of travel time may be required;
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
• Location: Must be based in South Africa.
• Competence in API technology deals is a plus.

We offer you:

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services;
• MyTime Day Off - an extra non-working day without loss of compensation.

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