Account Manager - Rpo And Bpo

The Legends Agency; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading remote management firm is seeking an experienced Account Manager to serve as the primary liaison between clients and remote teams. This role emphasizes expertise in RPO/BPO and project management. Candidates should have 2+ years of experience in account management and be bilingual in English and Spanish. The position offers a supportive remote culture with competitive compensation and benefits, including commissions, wellness perks, and self-care days.

Benefits

Commissions on upsells

Annual rate increases based on performance

Bonus incentives

Paid holidays

10 self-care days per year

Fitness allowance

Qualifications

• 2+ years of Account Management experience in RPO/BPO.
• Proficient in English and Spanish (C1/C2 level).
• Detail-oriented and process-driven.

Responsibilities

• Manage client accounts and ensure service delivery.
• Drive project success and monitor team performance.
• Act as a strategic partner for clients.

Skills

Account Management experience

Remote Project Management

Bilingual (English and Spanish)

Communication skills

Problem-solving skills

Education

Bachelor's degree or nearing completion

Job description

Overview

Account Manager (Remote) RPO / BPO & Project Management Focus (US Hours)

Join a High-Performing Remote Team Supporting U.S. Clients Across LATAM

Area: Remote | US Hours (EST) | Salary: R17k to R22k plus Commission

About Our Client

Our client specializes in building high-performing remote teams across Latin America for U.S.-based companies in industries like tech, healthcare, e-commerce, and professional services.

With a mission centered around quality service, people-first values, and operational excellence, our client prides itself on ACTION, CARE, OUTSTANDING performance, DEPENDABILITY, and ENERGY.

They foster a vibrant, supportive remote culture and continuously invest in the growth and well-being of their team members.

The Role

As an Account Manager, you’ll be the primary liaison between clients and remote teams, ensuring seamless service delivery and driving account growth.

This role demands expertise in RPO (Recruitment Process Outsourcing), BPO (Business Process Outsourcing), and client‑facing Project Management.

You will play a pivotal role in aligning talent, optimizing processes, and delivering measurable success for clients, all while operating within a fast‑paced, fully remote environment.

Key Responsibilities

• Own the full client lifecycle from onboarding through account expansion.
• Manage multiple client accounts with a strong emphasis on RPO/BPO engagements.
• Drive project success by aligning talent, managing timelines, and meeting expectations.
• Monitor team performance and client satisfaction, resolving issues proactively.
• Identify and close upsell opportunities within client accounts.
• Deliver regular client insights and performance reports.
• Coordinate with internal stakeholders to maintain seamless operations.
• Act as a strategic partner to clients, ensuring long‑term relationships and success.

About You

• 2+ years of Account Management experience, specifically within RPO/BPO environments.
• Strong background in remote Project Management and client operations.
• C1/C2 proficiency in both English and Spanish (written and spoken).
• Bachelor's degree or nearing completion.
• Comfortable working Monday to Friday, 9 am - 5 pm EST.
• Equipped with a quiet home office, reliable 10mbps+ internet, 8GB RAM, headset, and backup options.
• Detail‑oriented, process‑driven, and adaptable to change.
• Relationship builder with strong communication and problem‑solving skills.
• Driven, dependable, and enthusiastic in all interactions.

Compensation & Perks

Commissions on upsells (average $ per sale). Annual rate increases based on performance.

Bonus incentives, paid holidays, and wellness & medical perks.

10 self-care days per year and a fitness allowance. Opportunities for online and in‑person events, including an annual Christmas party.

This role is ideal for someone who thrives in structured environments but can pivot quickly, builds trusted relationships, understands client needs deeply, and brings accountability and passion to every project.