Account Manager (JOB ID:IOHAM)

Inside Out; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing recruitment agency is seeking an Account Manager to enhance client relations and ensure exceptional experiences from onboarding through engagement. This position involves proactive client communication, collaboration with sales and recruitment teams, and identifying upselling opportunities. Successful candidates will possess strong customer-facing experience and interpersonal skills, with flexibility for remote work. A role dedicated to client success with performance incentives is being offered.

Benefits

Competitive salary with incentives

Remote work flexibility

Opportunities for professional growth

Qualifications

• Proven experience in a customer-facing role, such as Account Executive or Customer Success Manager.
• Strong interpersonal and communication skills with a client-focused approach.
• Excellent organizational skills to manage multiple accounts effectively.

Responsibilities

• Serve as a point of contact for clients after sign-up.
• Engage with clients to understand their needs and ensure satisfaction.
• Work closely with the recruitment team to align on client needs.

Skills

Customer-facing experience

Interpersonal skills

Organizational skills

Problem-solving

Job description

** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:

https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.

" PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH"

Job Title

Account Manager

Job ID

IOHAM

Industry

Recruitment and Headhunting

Location

Remote

Status

Full time

Work Schedule

Monday to Friday, 8:00 AM – 5:00 PM PST (U.S. business hours)

Pay rate

$1600/month USD with Commission

Target Start

ASAP

JOB DETAILS

Read This First:

Please do not apply to this job if you plan on working a 2nd job. We are a rapidly growing company with a very dedicated team and we are looking for like minded individuals! We need your full attention, commitment and energy in order to provide the exceptional service we are looking to provide to our clients. If that is something you are interested in, we would love to hear from you and bring you onboard! There will be a TON of opportunity for growth and learning.

About InsideOut Hiring

InsideOut Hiring is a fast-growing recruitment agency specializing in placing top-tier virtual assistants and remote professionals with U.S.-based companies. We work with clients across a wide range of industries, helping them scale with exceptional global talent primarily from the Philippines, Latin America, and Africa.

As we expand our client base and internal operations, we are looking for a Account Manager / Customer Success Manager to drive performance across our hiring pipeline and ensure we consistently deliver high-quality candidates to our clients.

Position Overview:

We are seeking a proactive and client-focused Account Executive / Customer Success Manager to ensure our clients receive an exceptional experience from the moment they sign up through their entire engagement with us. This role is essential to maintaining strong client relationships, ensuring timely follow-ups, and promoting client success. You will act as the liaison between our clients, sales team and our recruitment team, ensuring seamless communication, setting clear expectations, and providing exceptional support. Additionally, you will identify opportunities to further support clients' long-term goals by offering additional services, with commission-based incentives for successful upsells.

Key Responsibilities:

• Client Onboarding & Management:
• Serve as a point of contact for clients after sign-up
• Clearly communicate project timelines, milestones, and deliverables to set realistic expectations.
• Proactively engage with clients to understand their needs, gather feedback, and ensure they are satisfied with our services.
• Follow-up & Engagement:
• Monitor client accounts, ensuring regular follow-ups and communication between clients and recruiters.
• Maintain close contact with clients to gather feedback on candidates and follow up on any pending actions.
• Keep detailed records of client interactions, preferences, and feedback to ensure continuity of service.
• Collaboration & Support:
• Work closely with the recruitment team to align on client needs and ensure a proactive approach to client engagement.
• Address any client issues or concerns, escalating them when necessary to ensure quick resolution.
• Relationship Building & Upselling:
• Develop strong, long-term relationships with clients to understand their business objectives and future staffing needs.
• Identify opportunities to offer additional services that align with clients' goals and enhance their experience.
• Present tailored solutions to clients and close upsell opportunities, earning commission for successful upsells.
• Expectation Setting & Client Education:
• Educate clients on best practices for working with virtual assistants and set clear expectations around response times, deliverables, and communication protocols.
• Ensure clients stay on track with the recruitment process and are engaged and responsive throughout.

Qualifications:

• Proven experience in a customer-facing role, such as Account Executive, Customer Success Manager, or similar.
• Strong interpersonal and communication skills with a client-focused approach.
• Excellent organizational skills, with an ability to manage multiple client accounts and priorities effectively.
• Ability to work independently, take initiative, and problem-solve proactively.
• Experience working in or with recruitment, staffing, or a related field is a plus.
• Familiarity with virtual assistants and the talent landscape in the Philippines and Latin America is advantageous.

Benefits:

• Competitive salary with performance-based incentives.
• Commission structure for successful upsells.
• Opportunities for professional growth and career advancement.
• Flexible, remote work environment.
• Collaborative and supportive team culture