Account Manager III

LexisNexis (Proprietary) Limited Company; Gqeberha; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Medical Aid

Retirement Plan

Family benefits

Study Leave

Job summary

LexisNexis Legal & Professional in South Africa seeks an Account Manager to own post‑sale relationships for a portfolio of law firms and advocates using Lexis+ AI with Protégé. You’ll drive adoption, renewals and expansion from handover to long‑term growth in a customer‑success mindset.

You’ll forecast renewals, identify upsell opportunities, monitor usage, and build trust with senior decision‑makers and daily users.

Qualifications

• At least 3 years’ experience in account management, customer success or renewals, ideally in SaaS.
• A record of retaining and growing recurring revenue.
• Confident leading value-based conversations with senior, time-poor professionals.
• The ability to handle resistance, indifference and customer frustration while maintaining relationships.
• Strong questioning skills to uncover business needs, not just respond to requests.
• Commercial judgment and sound negotiation fundamentals.
• Experience with Salesforce or a similar CRM, and disciplined pipeline habits.
• Legal market experience is an advantage, but not required.

Responsibilities

• Renewals and retention: Manage your renewal portfolio end to end. Forecast accurately, start renewal conversations early and protect gross revenue retention.
• Expansion: Identify and close upsell and cross-sell opportunities, including additional users, AI capabilities, content and practice-area modules.
• Adoption and customer health: Track usage and engagement, lead onboarding and reinforcement sessions, and act early when an account shows signs of churn risk.
• Customer relationships: Build trust with decision-makers, champions and everyday users. Understand who influences buying decisions and what matters to them.
• Commercial conversations: Lead account reviews and renewal negotiations within your pricing authority, escalating when needed.
• Handovers: Take structured handovers from the new-business team and help turn first-year customers into long-term customers.
• Customer feedback: Capture feedback, resolve escalations and share product insights with the business.
• CRM discipline: Keep Salesforce accurate, with clear opportunities, credible close dates and honest forecasts.
• Peer support: Share effective practices and help onboard and coach newer team members.

Skills

Account management

Renewals

Customer success

SaaS

Tools

Salesforce

CRM

Job description

Own and grow a portfolio of law firm and advocate customers using Lexis+ AI with Protégé, an advanced AI-powered legal research platform. You’ll help customers get real value, renew with confidence and expand their use of the platform. If you have experience managing renewals and account growth in a SaaS business and want to work with technology changing how legal work gets done, this could be the role for you.

About the Role

You’ll manage a portfolio of moderately complex legal accounts, from advocates’ chambers to law firms. You’ll own the post-sale relationship across adoption, renewal, retention and expansion, working alongside a dedicated new-business team. They win the customer; you guide the relationship from handover to long‑term growth. This is a commercial role with a customer‑success mindset, not a support desk.

About the team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has a long history of deploying AI and advanced technologies in the legal market to improve productivity and transform the practice of law. We develop ethical, powerful generative AI solutions with a flexible, multi‑model approach, selecting the best model for each legal use case. More than 2,000 technologists, data scientists and experts develop, test and validate solutions in line with RELX Responsible AI Principles.

Responsibilities

• Renewals and retention: Manage your renewal portfolio end to end. Forecast accurately, start renewal conversations early and protect gross revenue retention.
• Expansion: Identify and close upsell and cross‑sell opportunities, including additional users, AI capabilities, content and practice‑area modules.
• Adoption and customer health: Track usage and engagement, lead onboarding and reinforcement sessions, and act early when an account shows signs of churn risk.
• Customer relationships: Build trust with decision‑makers, champions and everyday users. Understand who influences buying decisions and what matters to them.
• Commercial conversations: Lead account reviews and renewal negotiations within your pricing authority, escalating when needed.
• Handovers: Take structured handovers from the new‑business team and help turn first‑year customers into long‑term customers.
• Customer feedback: Capture feedback, resolve escalations and share product insights with the business.
• CRM discipline: Keep Salesforce accurate, with clear opportunities, credible close dates and honest forecasts.
• Peer support: Share effective practices and help onboard and coach newer team members.

What success looks like

You’ll deliver strong gross and net revenue retention across your portfolio, close renewals on time, generate measurable expansion revenue, increase adoption and provide forecasts your manager can rely on.

Requirements

• At least 3 years’ experience in account management, customer success or renewals, ideally in SaaS, subscription or information services.
• A record of retaining and growing recurring revenue.
• Confidence leading value‑based conversations with senior, time‑poor professionals.
• The ability to handle resistance, indifference and customer frustration while maintaining relationships.
• Strong questioning skills to uncover business needs, not just respond to requests.
• Commercial judgment and sound negotiation fundamentals.
• Experience with Salesforce or a similar CRM, and disciplined pipeline habits.
• Legal market experience is an advantage, but not required.
• Curiosity about how lawyers work is essential.

About the business

LexisNexis Legal & Professional® provides legal, regulatory and business information and analytics that help customers increase productivity, improve decision‑making, achieve better outcomes and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

Benefits

Benefits include Medical Aid;
Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover and Funeral Cover);
modern family benefits, including adoption and surrogacy;
and Study Leave.

We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. We are committed to providing a fair and accessible hiring process.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.