Account Manager (Engineering)

BGA Recruitment; Midrand; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to foster strong client relationships and ensure contract fulfillment. This role demands technical expertise in mechanical or electrical engineering combined with excellent client management skills. You will be the primary contact for key clients, driving satisfaction and retention through strategic planning and collaboration with internal teams. The ideal candidate will possess a graduate degree and a proven track record in sales and problem-solving. Join a fast-growing company where your contributions will directly impact client success and business growth.

Qualifications

• 5+ years of client management experience with a strong sales background.
• Graduate degree in a relevant field with proven problem-solving skills.

Responsibilities

• Manage client relationships and ensure contract commitments are met.
• Collaborate with internal teams to enhance client satisfaction and retention.

Skills

Client Management

Problem-Solving

Sales Experience

Communication Skills

Technical Expertise (Mechanical/Electrical Engineering)

Education

Graduate Degree/Diploma

Tools

CRM Systems

Job description

The company employs 135 staff and is a medium-sized fast-growing company. This role requires a person with technical expertise in mechanical/electrical engineering with strong commercial acumen. The primary function of the Account Manager is to manage the relationship between the company & its clients.

Ensuring that the commitments contained in our contracts are delivered upon for the duration of the contract and expectations on both sides are fulfilled. In order to achieve this, the Account Manager is tasked with defining an individual approach for each of their clients enabling them to create strong and lasting relationships.

The Account Manager will be the lead point of contact for all key client matters, anticipate the client’s needs, working to ensure deadlines for the client are met, and help the client succeed. They will need to work closely with various internal business departments to maintain and further develop the relationships with their accounts. They represent the entire range of the company solutions. They lead the clients' account planning cycle and ensure that the client’s needs and expectations are met.

KEY PERFORMANCE AREAS (including, but not limited to):

• Relationship development between clients and us, especially with key customer stakeholders and sponsors.
• Key stakeholder meetings.
• Resolving key client requests, issues, and complaints.
• Developing a complete understanding of key account needs and suggesting solutions.
• Managing communications between key clients and internal teams.
• Gather, report, and communicate customers' feedback on service, technology, and project delivery.
• Strategic planning, contract negotiation, and establishing and overseeing internal budgets.
• Collaborating with the sales team to maximize profit by up-selling or cross-selling; measure, track, and analyze key account metrics.
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and for possible use in future case studies or company training.
• Analyzing client data, expanding relationships, and bringing in new clients; collaborate with the Finance team.
• Collaborate with Operations and Engineering regarding all breakdowns, maintenance and upkeep of all equipment on site, response times, and proposals for new installations being reviewed and actioned as promptly as possible.
• Ensure CRM system is complete with all relevant data to provide our ability to build strategies for clients' quarterly business review with each client (in person).
• Quarterly account plan internal presentation and monthly touchpoints with each client (preferably face to face).
• Greater than 80% contract extensions at greater than 80% revenue retention and zero credit notes passed.
• Deliver savings reports monthly on time and respond to Account Manager related exception reports within 72 hours, including system uptime, breakdown response times, late payments, and compliance with payment terms.
• Sign up 4MW of new business per annum at existing clients; NPS (Net Promoter Score) surveys to be conducted twice a year with NPS scores of greater than 80%.

REQUIREMENTS:

• Graduate degree/diploma in relevant field plus related working experience.
• High proficiency in English language and at least one other of South Africa’s 11 official languages.
• A minimum of 5 years client management experience in addition to showing aptitude to quickly learn and develop.
• Proven track record in delivering satisfied customer relationships.
• Substantial expertise in CRM.
• Proven problem-solving and decision-making skills.
• Demonstrated a great deal of sales experience, possessing an ability to drive sales and having met and even exceeded business targets.