Account Manager & Customer Operations & Payments

TalentintheCloud International; Cape Town; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading fintech company based in South Africa is seeking an Account Manager to manage client accounts and ensure smooth payment operations. The ideal candidate has 3–5 years of experience in a client-facing role and strong communication skills. Responsibilities include building long-term client relationships, managing payment processes, and resolving issues efficiently. If you are detail-oriented and thrive in a fast-paced environment, this position offers an exciting opportunity for growth and development.

Qualifications

• 3–5 years’ experience in a client-facing, operational, or service-focused role.
• Experience in fintech, payments, or another transactional, tech-enabled environment is a strong plus.

Responsibilities

• Manage a portfolio of client accounts as the primary operational contact.
• Build strong, long-term client relationships through reliability and responsiveness.
• Conduct timely payment operations, including reconciliations and follow-ups.
• Support client onboarding and deliver training sessions when required.

Skills

Strong communication and relationship-building skills

Confidence with numbers and financial concepts

High attention to detail

Organisational and follow-up skills

Education

Recognised three-year qualification in finance, economics, or statistics

Tools

CRM systems

Excel

Job description

Account Manager – Customer Operations & Payments

Full time | titc.io | South Africa

Posted On 01/22/2026

Job Information

Sectors Fintech

Work Experience 4-5 years

City Cape Town

State/Province Western Cape

7708

Job Description

We’re looking for a confident, detail-driven Account Manager who knows how to turn day-to-day client interactions into long-term, trusted partnerships.

You’ll be joining a fast-growing fintech operating in a high-volume, time-sensitive payments environment, where accuracy, responsiveness, and ownership matter just as much as relationships.

Job Description:

This role is ideal for someone who thrives on client ownership, understands how payments and operational processes work end to end, and takes pride in delivering a consistently excellent client experience.

You’ll be responsible for managing your own portfolio of client accounts, ensuring smooth payment execution, resolving issues before they escalate, and helping clients get maximum value from the platform. You’ll work closely with internal teams across operations, finance, and sales, and play a key role in reducing friction for both clients and leadership.

You’ll be part of a team that’s hands-on, accountable, and passionate about doing things properly, every time.

Your daily adventures include:

• Owning a portfolio of client accounts as the primary operational point of contact.
  
• Building strong, long-term client relationships through reliability, clarity, and responsiveness.
  
• Managing day-to-day payment operations, including receipt tracking, reconciliations, and follow-ups.
  
• Proactively communicating with clients to ensure timely payments and smooth settlement.
  
• Supporting client onboarding and delivering in-person or virtual training sessions when required.
  
• Guiding clients through complex or time-sensitive payment scenarios with confidence.
  
• Working closely with internal teams to resolve operational or payment-related issues efficiently.
  
• Keeping all client activity, notes, and follow-ups accurately recorded in the CRM.
  
• Ensuring processes are followed while identifying opportunities to improve how things are done.
  
• Helping free up sales and leadership time by owning operational client queries end to end.
  

Requirements

What it takes to succeed:

• 3–5 years’ experience in a client-facing, operational, or service-focused role.
  
• Strong communication and relationship-building skills, you’re comfortable dealing directly with clients.
  
• Confidence working with numbers, percentages, and basic financial concepts.
  
• A recognised three-year qualification (finance, economics, or statistics is advantageous).
  
• High attention to detail with strong organisational and follow-up skills.
  
• The ability to manage multiple accounts and priorities independently.
  
• Experience using a CRM and working in a process-driven environment.
  
• Advanced Excel skills (advantageous).
  
• Experience in fintech, payments, or another transactional, tech-enabled environment is a strong plus.