Account Manager - Account Manager - Retail Channels.Sales and Distribution

MTN; Roodepoort; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A leading telecommunications provider seeks an Account Manager to enhance dealer channels in Roodepoort, Gauteng. This role focuses on growing sales, fostering dealer relationships, and operational excellence. Candidates should possess a minimum of a 3-year diploma and have 3-5 years' experience in telecoms, with excellent communication and analytical skills. A driver's license and own transport are required. Apply by October 30, 2025.

Qualifications

• Fluent in English.
• Minimum 3-5 years of experience in the telecoms industry.
• Valid driver's license and own transport.
• Solid sales track record.

Responsibilities

• Implement operational strategies to maintain market share.
• Create account plans to achieve sales targets.
• Build strong relationships with dealers.
• Identify training opportunities for dealers.
• Report on dealer network performance.

Skills

Analytical skills

Customer service orientation

Problem-solving skills

Flexibility under pressure

Communication skills

Education

Minimum 3-year diploma or degree in relevant field

Job description

Job Title

Account Manager - Account Manager - Retail Channels.Sales and Distribution

Job Location

Gauteng, Roodepoort

Deadline

October 30, 2025

Mission / Core purpose of the Job

To drive the growth of the Dealer Channel by increasing the quantity and quality of sales, fostering strong dealer relationships, and ensuring exceptional performance through effective collaboration and support.

Responsibilities

• Sales Growth and Strategy:
• Implement regional operational strategies to gain and maintain market share.
• Create and execute account plans to achieve sales targets for the designated portfolio of accounts.
• Dealer Relationship Management:
• Build and maintain strong relationships with dealers.
• Provide feedback and support to dealers to enhance their sales performance.
• Seek feedback from dealers and continuously improve support and service standards.
• Dealer Development and Support:
• Identify and facilitate training and development opportunities for dealers.
• Provide coaching and motivation to dealers to achieve their sales targets.
• Resolve issues and provide solutions to support dealer success.
• Operational Excellence:
• Ensure compliance with operational processes and procedures.
• Provide input into demand forecasting and consolidate key information into meaningful intelligence for submission to the Sales Manager.
• Monitor dealer performance and report on achievements and areas for improvement.
• Performance Management:
• Report on the performance of the dealer network, highlighting achievements and areas for improvement.
• Actively manage dealer performance, providing guidance and support to address any issues.

Qualifications

• Education:
• Minimum 3-year diploma or degree in relevant field.
• Fluent in English.
• Experience:
• Minimum 3-5 years of experience in the telecoms industry.
• ICT Experience is preferable.
• A solid sales track record (performance against target).
• Valid driver's license.
• Own transport.
• Competencies:
• Excellent analytical, problem‑solving, and communication skills; a strong customer service orientation; and the ability to work effectively under pressure.
• Flexibility: Willingness to work irregular hours to ensure the satisfaction and support of VIP customers and critical network operations.
• Innovation and Continuous Learning: Demonstrates a strong enthusiasm for and proficiency in rapidly absorbing new technologies and innovative troubleshooting methods. This role actively promotes a culture of continuous improvement within the team by seeking and utilizing feedback for both personal and collective advancement.
• Customer‑Centric Approach: Exhibits an unwavering commitment to achieving customer satisfaction, adeptly handling urgent escalations, and fostering enduring relationships with VIP clients. This involves not only resolving their issues efficiently but also strategically nurturing these key relationships to ensure ongoing satisfaction and loyalty.
• Analytical Skills: Possesses strong analytical capabilities, enabling the identification, examination, and interpretation of data to derive actionable insights. This skill set supports effective problem‑solving and decision‑making processes, contributing to the continuous enhancement of service quality and the strategic management of VIP customer relationships.

Apply Before 10 / 30 / 2025