Account Manager

TransBridge Advisors; Wes-Kaap; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading provider of banking software is seeking a full-time remote Account Manager. This role involves managing client relationships, ensuring satisfaction, and supporting retention initiatives. Must have strong communication skills and experience in account management. Understanding of core banking systems is a plus. Join a dedicated team that empowers clients to thrive in a competitive market.

Qualifications

• Strong communication and interpersonal skills for client relationship management.
• Experience in account management or customer success roles.
• Understanding of core banking systems or financial technology is a plus.

Responsibilities

• Manage client relationships and ensure satisfaction.
• Drive customer retention through support and training.
• Monitor client usage of the Core Banking Platform.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Organizational abilities

Multitasking abilities

Tools

CRM tools

Job description

Pay is $1,350 USD per month

US EST HOURS

Company Description

TransBridge Advisors is a leading provider of core banking software and services for Money Service Businesses (MSBs) in the United States. Recognized as the #1 seller of US MSB solutions, TransBridge Advisors offers a comprehensive Core Banking Platform, including white-label dashboards tailored to individual, business, and MSB clients. The company's solutions are designed to enhance operational efficiency and streamline financial management. TransBridge Advisors is dedicated to innovation and excellence, empowering its clients to thrive in a competitive market.

Role Description

This is a full-time remote role for an Account Manager. The Account Manager will be responsible for managing client relationships, ensuring client satisfaction, and driving customer retention. Day-to-day tasks include serving as the primary point of contact for clients, providing training and support, identifying opportunities for upselling or cross-selling, and collaborating with internal teams to address client needs. The role also involves monitoring client usage of the Core Banking Platform and addressing any concerns that may arise.

Qualifications

• Strong communication and interpersonal skills for client relationship management
• Experience in account management, customer success, or related fields
• Problem-solving skills and the ability to collaborate with cross-functional teams
• Understanding of core banking systems or financial technology is a plus
• Detail-oriented with strong organizational and multitasking abilities
• Proficient in CRM tools and other account management software
• Ability to work independently in a remote environment