Account Manager

Accenture in South Africa; Midrand; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading digital transformation agency in Midrand is looking for a skilled professional to manage client accounts and campaigns. The ideal candidate will have 3+ years of experience in client service within an agency, along with relevant marketing qualifications. Responsibilities include maintaining client relationships, managing workflow, and ensuring timely delivery of quality work. Strong interpersonal and organizational skills are essential for success in this dynamic role.

Qualifications

• 3+ years client service and agency experience.

Responsibilities

• Contribute to the smooth running of the account on a day-to-day level.
• Establish and maintain a productive communication channel with the client.
• Take ownership of specific parts of campaigns.
• Provide day-to-day management of client campaigns.

Skills

Proficient in MS Office suite

Diverse and excellent writing skills

Exceptional interpersonal skills

Presentation skills

Ability to cope with pressure

Organization and administration skills

Commercial awareness

Education

Matric and relevant tertiary qualification (marketing and communications)

Job description

Accenture Song is one of the most innovative and fast growing teams at Accenture. Combining the feel of a start-up and the advantages of being a global player, Accenture Song truly has a diverse and multi-talented team. Accenture Song is the leading digital transformation agency in the world that can deliver true end-to-end digital services.

Client Responsibilities

• Contribute to the smooth running of the account on a day-to-day level.
• Establish and maintain a productive communication channel between the client and the agency, maintaining and growing excellent client relationships.
• Continue to invest in growing knowledge of your clients’ business and industries in which they operate.
• Take ownership of specific parts of campaigns, as agreed with manager, and participate in future planning.
• Produce good quality written work on time, including client correspondence, presentations and reports.
• Assist with preparing and delivering presentations to clients as and when required.
• Provide day-to-day management of client campaigns and be regarded as the first point of contact for clients, inspiring their loyalty and trust.
• Remain accountable from start to finish ensuring that follow-through and accountability is achieved and maintained at all times.
• Ensure a smooth and timeous workflow of activities directed at the client, effectively managing timing plans.
• Engage with clients in order to formulate clear and achievable briefs and action plans.
• Draw together all relevant market, industry and business information in preparation of all agency briefs.

People Responsibilities

• Work with Group Account Director/Business Unit Director to set priorities and take responsibility for your development as an advertising professional.
• Actively manage own performance and career.
• Manage junior team members, focusing on motivation, training and knowledge-sharing.
• Ensure effective communication internally to full team.

Finance Responsibilities

• Ensure all finance administration are accurate and completed on time.
• Report on administration of financial issues to the Group Account Director / Business Unit Director regularly to ensure smooth flow of information and accurate billings.

Qualifications and Experience

• Matric and relevant tertiary qualification (marketing and communications) essential.
• 3+ years client service and agency experience.

Skills and Attributes / Key Competencies

• Proficient in MS Office suite (incl. Mail, Word, Powerpoint and Excel) essential.
• Diverse and excellent writing skills.
• Enthusiastic / confident / professional / diplomatic.
• Exceptional interpersonal skills.
• Team player with initiative.
• Presentation skills.
• Ability to cope with pressure, work to tight deadlines and handle diverse activities.
• Reliable, organized and attention to detail.
• Passion for client delivery and service.
• Organisation and administration skills essential.
• Accountable with good follow-through.
• Commercial awareness.
• Demonstrate an understanding of all (i.e. digital, social and TTL channels).