Account Manager

Network Recruitment; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading engineering firm is seeking an experienced Account Manager (Retention) to manage client relationships and ensure satisfaction. This role involves overseeing contract renewals and collaborating with internal teams to provide superior client service. Candidates should have at least 5 years of account management experience and a relevant degree in Business or Commerce.

Qualifications

• Minimum of 5 years’ experience in account management or similar role.
• Proven experience in client satisfaction and contract renewals.
• Understanding of modular engineering or process equipment is advantageous.

Responsibilities

• Manage long-term client relationships for satisfaction and retention.
• Act as main contact for client accounts and coordinate internal teams.
• Monitor client satisfaction levels and identify improvement opportunities.
• Pursue upsell or cross-sell opportunities aligned with client needs.

Skills

Client relationship management

Communication

Negotiation

Organizational skills

Problem-solving

Education

Relevant tertiary qualification in Business or Commerce

Job description

Summary

SUMMARY :

Our client, a leading engineering firm specialising in modular process systems, is seeking an experienced Account Manager (Retention) to join their team. The successful incumbent will be responsible for managing and maintaining strong, trust-based relationships with existing clients, ensuring client satisfaction, loyalty, and repeat business.

Position Info

Key Responsibilities :

• Manage and nurture long-term client relationships to ensure satisfaction and retention.
• Act as the main point of contact for client accounts and coordinate internal delivery teams.
• Proactively manage contract renewals and implement effective retention strategies.
• Monitor client satisfaction levels and identify potential risks or opportunities for improvement.
• Collaborate with technical, and operations teams to ensure seamless client experiences.
• Identify and pursue upsell or cross-sell opportunities aligned with clients' needs.
• Maintain accurate client records and ensure CRM data integrity.

Minimum Requirements :

• Matric / Grade 12.
• Relevant tertiary qualification in Business, Commerce, or (essential).
• Minimum of 5 years’ experience in account management, client services, or key account retention.
• Proven experience in renewal management, client satisfaction, and commercial negotiation.
• Understanding of modular engineering, project lifecycle, or process equipment will be advantageous.

Key Competencies :

• Strong client relationship management skills.
• Excellent communication and coordination abilities.
• Commercially astute with strong negotiation capabilities.
• Highly organised and detail-oriented.
• Collaborative, accountable, and solutions-focused.
• Resilient and adaptable in a dynamic environment.