Account Manager

Yoco; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A fintech company in Johannesburg is seeking a mid-level Account Manager to manage a portfolio of top-performing merchants. The ideal candidate will have 2 - 4 years of B2B account management experience and strong interpersonal skills. Responsibilities include building relationships, identifying growth opportunities, and monitoring performance metrics. Competitive compensation and a collaborative work environment offered.

Qualifications

• 2 - 4 years of B2B account management experience.
• Demonstrated ability to manage commercial relationships.
• Experience in fintech, payments, and POS is advantageous.

Responsibilities

• Build and maintain strong relationships with merchants.
• Develop understanding of each merchant’s business model.
• Identify and close upsell and cross-sell opportunities.
• Monitor portfolio performance and merchant engagement.

Skills

B2B account management experience

Strong interpersonal skills

Analytical mindset

Proficiency in CRM tools

Negotiation skills

Job description

Job title : Account Manager

Job Location : Gauteng, Johannesburg

Deadline : December 13, 2025

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About the role

As a mid-level Account Manager at Yoco, you’ll manage a portfolio of pre‑selected merchants from our top‑performing segment. These merchants require a balance of strategic guidance, commercial enablement, and responsive support. You’ll serve as their trusted advisor, helping them achieve growth, ensure satisfaction, and unlock long‑term value through our ecosystem.

What you will be doing

• Build and maintain strong, trust‑based relationships with assigned merchants
• Develop a deep understanding of each merchant’s business model, challenges, and growth levers
• Collaborate with cross‑functional teams to deliver tailored solutions that drive business outcomes
• Proactively identify and close upsell and cross‑sell opportunities
• Present and negotiate proposals and contracts to maximise merchant lifetime value
• Monitor portfolio performance, merchant engagement, and product adoption
• Resolve merchant issues efficiently and elevate when necessary
• Maintain data accuracy and CRM hygiene to support transparency and insights
• Contribute to the refinement of internal processes, playbooks, and team‑wide rituals

About you

• 2 - 4 years of B2B account management experience
• Demonstrated ability to manage commercial relationships and drive customer retention and growth
• Account Management experience in the fintech, payments and / or POS advantageous
• Strong interpersonal and negotiation skills, with a proven ability to influence
• Analytical mindset with the ability to interpret account data and optimise performance
• Proficiency in CRM tools, with a disciplined and organised work style
• Thrives in a fast‑paced, collaborative, and impact‑driven environment
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