Account Manager

City Logistics; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A logistics company in South Africa is seeking an experienced Account Manager to serve as the key contact for assigned customers. The role involves building trust, managing relationships, and ensuring operational excellence. The ideal candidate has a Bachelor's degree and a strong background in account management or customer service. This position offers the opportunity to work in a fast-paced environment with a focus on delivering value and enhancing customer satisfaction.

Qualifications

• Bachelor's degree required.
• Proven experience in account management or customer service.
• Customer-first mindset with focus on service excellence.

Responsibilities

• Act as the main point of contact for assigned customers.
• Build and maintain trusted relationships with customer stakeholders.
• Track and monitor account performance against KPIs.

Skills

Account management

Customer service

Communication skills

Analytical skills

Proficient in Microsoft Office

Education

Bachelor's degree

Tools

CRM tools

Microsoft Excel

Microsoft PowerPoint

Job description

Contract : Permanent

Remuneration : Market Related

EE position : No

About our company

City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost‑effective solutions and the highest service levels. Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements. This typically consists of a dedicated pool of vehicles and staff customized to the client's operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity. We are passionate about what we do, passionate about Retail and service excellence. Let us be part of your solution.

Introduction – ARE YOU OUR NEXT ACCOUNT MANAGER?

As an Account Manager at City Logistics, you will be the trusted face of our business to key customers, solving problems, building trust, and unlocking new opportunities.

This is a role for relationship builders who thrive in fast‑paced environments and love turning challenges into results.

The Account Manager (AM) plays a critical role in managing assigned customer accounts, ensuring smooth day‑to‑day operations, and supporting account growth.

Responsibilities

• Act as the main point of contact for assigned customers, ensuring regular communication and proactive support.
• Build and maintain trusted relationships with customer stakeholders by understanding their business objectives and operational challenges.
• Foster customer satisfaction and loyalty through timely issue resolution and a focus on service excellence.
• Support SAMs or BDMs in the execution of strategic account plans and business development initiatives.
• Identify opportunities for upselling, cross‑selling, or service enhancements and coordinate with relevant stakeholders.
• Track and monitor account performance against key performance indicators (KPIs), service level agreements (SLAs), and contractual terms.
• Liaise with internal departments—operations, sales, service, IT, systems, and finance—to ensure cohesive and reliable service delivery.
• Keep internal stakeholders informed of account updates, priorities, and customer‑specific requirements.
• Proactively elevate operational risks, service issues, or growth opportunities to the SAM or BDM as needed.
• Maintain accurate and up‑to‑date customer data in CRM and core systems.
• Prepare regular performance reports and insights to inform account reviews and operational improvements.
• Contribute to the development of executive presentations and reporting materials as required.
• Ensure all account activities align with contractual commitments, internal policies, and regulatory requirements.
• Support internal governance processes, including account reviews, performance tracking, and compliance checks.

Minimum Requirements

• Bachelor's degree.
• Proven experience in account management, customer service, or a similar client‑facing role.
• Customer‑first mindset with a focus on delivering value and service excellence.
• Strong communication and presentation skills with the ability to engage a variety of stakeholders.
• Analytical and detail‑oriented, with the ability to extract insights from data and track KPIs.
• Proficient in Microsoft Office Suite (particularly Excel and PowerPoint) and CRM tools.