Account Manager

Future Forex Sa; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading forex company in Cape Town is seeking an Account Manager to play a pivotal role in their growing forex product. The ideal candidate should have at least 2 years of client-facing experience, strong administrative and communication skills, and ideally a degree in management or finance. This role emphasizes the importance of deliverables over hours worked and values collaboration within a remote team.

Qualifications

• Minimum 2 years of experience in a client-facing role.
• Technical literacy & competency – ability to learn new systems quickly.
• Understanding of forex is beneficial.

Responsibilities

• In-person visits to clients to assist and provide support.
• Handle admin related to forex transactions.
• Work with the Sales team to onboard new clients and build relationships.
• Manage multiple forex accounts for individuals and companies.
• Help develop initiatives to increase customer satisfaction and retention.

Skills

Client-facing experience

Strong administrative skills

Mathematical competency

Problem-solving abilities

Communication skills

Education

Tertiary degree in management, finance, or similar

Job description

About the Role

We are looking for an Account Manager who is well presented, confident, a team player, and deliverable focused to play a pivotal role in Future Forex’s growing forex product.

About Us

Future Forex is committed to exceeding expectations and providing South Africans with exceptional financial services. By offering streamlined processes, a personal touch, and unwavering transparency, we are redefining the status quo and expanding globally.

Why Join Us

We recently launched a new forex product and need someone to help set product direction, build a strong client base, and support our growth plans.

What You’ll Do

• In‑person visits to clients to assist, explain onboarding, and provide support.
• Handle admin related to forex transactions.
• Work with the Sales team to onboard new clients and develop existing relationships.
• Manage multiple forex accounts for individuals and companies.
• Assist with challenging client requests or issue escalations.
• Help develop initiatives to increase customer satisfaction and retention.
• Retain clients and build strong, trusting relationships.
• Understand client needs, identify new business opportunities, and determine root causes for success or failure.
• Manage customer activity for maximum efficiency and visibility, following up until issues are closed.
• Assist customers through email, phone, online presentations, screen‑share, and in‑person meetings.

What You’ll Need

• Minimum 2 years of experience in a client‑facing role.
• Ideally a tertiary degree in management, finance, administration or similar.
• Technical literacy & competency – ability to learn new systems quickly.
• Understanding of forex is beneficial.
• Strong administrative and people skills.
• Strong mathematical competency.
• Excellent problem‑solving abilities.
• Comfortable as a self‑starter working remotely.
• Outstanding communication skills within a remote team and with external clients.
• Valid SA driver's license and vehicle.
• Based in Cape Town, South Africa.

What It’s Like to Work Here

We focus on deliverables: working a set number of hours a week is less important than the quality and impact of your work. Collaboration and transparency are core values, and we encourage rapid integration and autonomy for team members.

How to Apply

If you believe you are a great fit for this role, please fill out the form below. Let’s talk and find out more.

EEO Statement

Future Forex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristics.