Account Manager

Igt Solutions; Cape Town; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A leading technology and digital services company based in Cape Town is looking for an Account Manager to develop account strategies and manage client relationships. The successful candidate should have significant experience in BPO/CX account management and a strong sales mindset, particularly in the travel or airline industry. This role demands excellent leadership and people management skills in a dynamic work environment.

Qualifications

• Years of experience in BPO/CX account management at a leadership level.
• Proven track record in BPO and/or ITES sales.
• Deep knowledge, experience, and understanding of the travel/TTH/airline industry.

Responsibilities

• Develop account-level strategy for customers.
• Manage client expectations and steering committee review meetings.
• Meet sales revenue/profitability and customer satisfaction goals.
• Build and maintain global alliances and partnerships.

Skills

Leadership in account management

Sales mindset

Customer relationship management

Industry knowledge in travel/TTH/airline

Job description

About Organization

IGT Solutions Pvt Ltd (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, technology and digital services & solutions for clients across industries.

Established in, with % focus on customer experience, we are a technology, digital services & BPM company committed to delivering innovation and business excellence for our 75+ marquee customers across the global technology sector.

We have a global delivery footprint, spread across 19 centres in 11 countries, with 22, CX and technology experts from 35+ nationalities.

Profile Summary

IGT Solutions is looking for an Account Manager.

The Position

The position is based in Cape Town.

The successful candidate will be responsible for developing an account-level strategy for customers and for overall leadership of the account to nurture it by delivering business objectives and providing an overarching strategic direction.

Responsibilities

• Build and maintain global alliances and partnerships with industry relationships.
• Provide strategic support to shareholders on Business Plan Review / Implementation.
• Accomplish the organization’s goals and objectives.
• Manage client expectations and participate in steering committee review meetings.
• Meet or exceed sales revenue/profitability and customer satisfaction goals in the APAC region.
• Develop and establish short‑ and long‑term strategies for an account with respect to annual budgets and activity plans consistent with agreed strategies.
• Build and maintain customer alliances and partnerships to drive results.
• Provide quarterly and yearly reviews with customers and internal shareholders on Business Plan Review / implementation.

Qualifications

• Years of experience in BPO / CX account management at a leadership level.
• Account management experience with a proven track record in BPO and/or ITES sales.
• Deep knowledge, experience, and understanding of the travel/TTH/airline industry.

Key Enablers

• Ability to motivate and inspire teams.
• Innovative and able to foresee market conditions.
• Excellent people manager, open to direction and a collaborative work style, and committed to getting the job done.
• Persuasive with details and facts.
• Confident, flexible, and able to work in a fast‑paced and changing environment.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise.
• Extrovert with a blend of sales mindset.

Equal Employment Opportunity

It is our policy to provide equal employment opportunities to all individuals based on job‑related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non‑discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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