Account Executive Ii (French Speaking)

Lexis Nexis; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading risk solutions provider in Johannesburg seeks a dedicated professional to manage customer relationships, ensure renewals, and drive revenue growth. Candidates will need exceptional communication skills and a proactive approach to customer service. Proficiency in CRM software is beneficial. Join a dynamic team focused on enhancing customer satisfaction and business performance.

Qualifications

• Excellent interpersonal skills to engage customers effectively.
• Proactive approach to customer concerns and issues.
• Ability to manage a book of customers efficiently.

Responsibilities

• Deliver exceptional relationship management and client support.
• Nurture the assigned book of business and identify growth opportunities.
• Meet assigned targets for renewals and incremental revenue.

Skills

Relationship management

Communication skills

Problem-solving abilities

Analytical skills

Proficiency in CRM software

Tools

SalesForce

Job description

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Tea

mAre you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk

About the Ro

leThe role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients' utilisation of our products and service

s.
In this role, you’ll hold a book of existing customers who you’ll manage through their lifecycle, ensuring on time renewals, creating upsell opportunities where you’ll drive additional transactional usage or additional user licenses to increase revenue. Through relationship building, customer training, and customer maintenance you will be responsible for retaining the book while driving incremental reven

ue. Responsibili

• tiesDelivering exceptional relationship management and client sup
• portNurturing the assigned book of business and identify growth opportunities where applic
• ableMeeting assigned targets for renewals and incremental rev
• enueIdentifying client training requirements and maintaining accurate records of training deliv
• eredProviding quarterly updates to leader
• shipUpdating all opportunities in CRM ti
• melyEnsuring that end users are effectively on boarded within the stated

SLA Require

• mentsHave ability to manage a book of cust
• omersBeneficial to have French or Portuguese as second lan
• guageHave excellent communication and interpersonal skills to effectively engage with cust
• omersBe proactive and empathetic in addressing customer concerns and resolving i
• ssuesPossess excellent analytical and problem-solving abilities to identify trends and opportun
• itiesBe adaptable and able to collaborate effectively with cross-functional
• teamsBe results-driven with a focus on delivering exceptional customer satisfaction and driving revenue g
• rowthBe detail-oriented and capable of managing multiple tasks and priorities effect
• ivelyBe proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not req

uired
Learn more about the LexisNexis Risk team and how we wor