Account Executive : Contact Centre

Voxtelecom; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading telecommunications company in Pretoria is seeking an Account Executive to manage and develop customer accounts. Responsibilities include managing the sales cycle, creating business plans, presenting products, and providing after-sales support. The ideal candidate will have a BSc/BA in business, proven sales experience, and excellent communication skills. Competitive salary and opportunities for growth are offered.

Qualifications

• Proven experience as an Account Executive, or in other sales/customer service role.
• Knowledge of market research, sales and negotiating principles.

Responsibilities

• Create detailed business plans to facilitate the attainment of goals and quotas.
• Manage the entire sales cycle from finding a client to securing a deal.
• Unearth new sales opportunities through networking and turn them into long‑term partnerships.
• Present products to prospective clients.
• Provide professional after‑sales support to enhance customer dedication.
• Stay in frequent contact with clients to understand their needs.
• Negotiate agreements and keep records of sales and data.

Skills

Excellent communication / presentation skills

Organizational and time-management skills

Good spoken and written communication skills

Strong presentation and negotiation skills

Confidence, tact and a persuasive manner

Good 'people skills'

Ability to lead and motivate a team

Willingness to work long hours

Professional manner

Good business sense

Education

Grade 12

BSc or BA in business administration, sales or marketing

Tools

MS Office

CRM software (e.g. Salesforce)

Job description

Helping to maintain or extend existing accounts (customers) and develop new accounts.

In many organizations, account executives work with sales representatives, account managers, etc. and offer higher-level leadership.

Depending upon the industry an account executive may progress into enterprise account management, regional or national account management, etc.

Job Objectives

• Create detailed business plans to facilitate the attainment of goals and quotas
• Manage the entire sales cycle from finding a client to securing a deal
• Unearth new sales opportunities through networking and turn them into long‑term partnerships
• Present products to prospective clients
• Provide professional after‑sales support to enhance the customers' dedication
• Remain in frequent contact with the clients in your responsibility to understand their needs
• Respond to complaints and resolve issues aiming to customer contentment and to preserve the company's reputation
• Negotiate agreements and keep records of sales and data

Minimum Requirements

• Grade 12
• BSc or BA in business administration, sales or marketing
• Proven experience as an Account Executive, or in other sales / customer service role
• Knowledge of market research, sales and negotiating principles
• Outstanding knowledge of MS Office; knowledge of CRM software (e.g. Salesforce) is a plus

Job Skills

• Excellent communication / presentation skills and ability to build relationships
• Organizational and time‑management skills
• Good spoken and written communication skills
• Strong presentation and negotiation skills
• Confidence, tact and a persuasive manner
• Good organisational and time management skills
• Good 'people skills', for working with a range of colleagues and clients
• The ability to lead and motivate a team
• A willingness to work long hours, often under pressure
• A professional manner
• Good business sense and the ability to work to budgets