Account Exec To Broker / Personal Lines Underwriter

Mirror Images; Johannesburg; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A leading insurance firm in Johannesburg is seeking a professional with 3 to 5 years of experience in Short Term Insurance. The role requires the ability to work independently under pressure while delivering excellent customer service. Key responsibilities include quoting and underwriting, processing policy documents, and engaging with clients and insurers. The ideal candidate must demonstrate assertiveness, effective communication skills, and a commitment to detail. This position offers an opportunity to thrive in a dynamic environment.

Qualifications

• Minimum three to five years relevant work experience in Short Term Insurance.
• Ability to function independently and under pressure.
• Excellent communication skills and customer driven.

Responsibilities

• Capture client and risk details from sales.
• Quote and underwrite in line with Insurer Underwriting Guide.
• Review correctness of cover and insured details on policy.

Skills

Ability to function independently under pressure

Excellent Communication skills

Customer Driven

Attention to detail

Assertiveness

Results oriented

Self-Starter / Proactive

Education

Three to five years relevant work experience in Short Term Insurance

Job description

Qualifications and Compliance requirements

Minimum three to five years relevant work experience in Short Term Insurance.

Personal attributes

• Ability to function independently and under pressure;
• Assertiveness;
• Continuous Learning;
• Commitment;
• Customer Driven;
• Excellent Communication skills;
• Flexible and Adaptable to change;
• Goal oriented;
• High attention to detail;
• Honesty, Integrity and Ethical Behaviour;
• Results oriented;
• Self-Starter / Proactive / Ability to use own initiative;

Team player.

Securing New Business

• Capture and collate client and risk details received from Sales;
• Binder Insurers : Quote and underwrite in line with Insurer Underwriting Guide and mandates;
• Other Insures : Approach market for quotes;
• Provide Sales with quotes from Insurers;
• Ensure all FAIS documents are completed by Client and Sales;
• On confirmations from client / sales arrange cover with Insurer;
• Process policy documents raise debits where applicable;

New business pack to be emailed to AE / Client

• Where applicable : New Business packs to be printed and bound for delivery to client by AE;

Renewals

Renewal listing, claims experience and ratio will be provided 6 weeks prior to renewal (renewals are created automatically in accordance with renewal rule set)

• Check to see if all relevant FAIS documents are on file;
• Review the latest record of advice on the policy;
• Review correctness of cover and insured details on policy ;
• Send the renewal comparison and schedule to the insurer for review and sign off (Personal Only);
• Obtain / Negotiate terms with insurers (Domestic Insurer collect);
• Assist AE with market exercise where necessary complete comparison;
• Confirm renewal discussion with client to AE or vice-versa Underwriter to be reduced to in writing;
• Lay off cover with Insurer (Personal);
• Update summary with renewal information;
• Process policy documents raise debits where applicable ensuring debit is raised in correct financial period;
• Send renewal to client (copying in AE) or Complete pack to AE for delivery both Domestic and Personal;

Domestic

Domestic Renewals to be prepped by the renewal team from prepping to sending to client ensuring all relevant documents are attached.

• Where applicable, to discuss with relevant Underwriter / AE;

Confirmations

• Cover confirmation to be processed immediately copy to AE, client and Insurer (Insurer : Personal only);
• Diarise if there is outstanding information;
• Process amendment directly if all information available;

Amendments

• Acknowledge receipt of amendment request advise AE;
• Binder Insurers : Process amendment in line with Insurer Underwriting Guide and mandates;
• Other Insurers : Obtain terms and process amendment;
• Send copy to Insurers this is applicable to Personal only;
• Email updated schedule to client, copying the AE;

Cancellations

• Advise AE immediately;
• Send to Team Leads / Underwriting Managers for cancellation to be actioned;
• Prep refund requisition to be sent to Underwriting Managers to be authorised and sent to finance;

Multi-Claimants / Portfolio Management

• Process corrective endorsement / cancellation on Insurers advices;

Or

• Process corrective endorsement / cancellation as part of the renewal (rule set) raised;

Manage own area of control

At all times

Annual leave : Ensure all outstanding mails / tasks have been attended to prior to going on leave.

• Be punctual, keeping to prescribed hours / timekeeping;
• Deadlines : Ensure all turnaround times and target dates are adhered to;
• Display personal accountability for own actions, quality of work and personal development;
• Effectively and efficiently maintain filing system;
• Ensure that accurate record is kept of all new matters received in the department; Ensure that all deadlines are met, and that SLAs are adhered to;
• Ensure required response times to emails and telephonic messages are adhered to;
• Ensure that all relevant Procedure Manuals (Standard Operating Procedures) are adhered to;
• Exhibit Company Core Values at all times (Professionalism, Integrity, Perseverance, Positive Attitude);
• Maintaining professional behaviour and work ethic;
• Perform adhoc duties as allocated from time to time;

Team player and adhere to the backup arrangement as required by department to ensure cohesion.