Account Director Durban, Kwazulu-Natal, South Africa

Oliver Uk Group; Durban; On-site; ZAR 700 000 - 900 000; Full time

Job summary

A leading marketing agency in Durban is seeking an experienced Account Director for a 12-month fixed-term contract. You will lead cross-functional teams and cultivate relationships with clients to create impactful digital and social content. The ideal candidate has over 8 years of experience in digital marketing, with a strong preference for FMCG sector experience. This role emphasizes strategic thinking, client relationship management, and driving new business opportunities.

Qualifications

• 8+ years of progressive experience in digital marketing, social media management, and creative production.
• FMCG sector experience strongly preferred.
• Outstanding verbal and written communication skills.

Responsibilities

• Lead cross-functional teams to create impactful digital content.
• Drive and deliver growth targets for assigned accounts.
• Identify and pursue new business opportunities.

Skills

Digital marketing experience

Client relationship management

Strategic planning

Financial accountability

Team mentorship

Tools

Microsoft Office

Job description

Established in

• , OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.

We partner with over clients in 40+ countries and counting.

Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work.

Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results. Role : Account Director (12 months FTC)

About the role : Working in strategic partnership with our client, the Account Director will lead cross‑functional teams to create powerful and impactful digital and social content.

This role demands exceptional strategic thinking, client service excellence, and creative leadership, while actively driving new business opportunities to fuel growth.

The Account Director builds and nurtures senior‑level client relationships, serving as a trusted advisor and brand guardian.

What you will be doing :

Client Partnership and Brand Stewardship
Brand Guardianship : work in true collaboration with clients, ensuring every project delivers an exceptional client experience
Cross‑Brand Coordination : orchestrate work across client brands, distributing data insights throughout the client ecosystem for maximum impact
Interagency Management : Facilitate coordination between multiple agencies as required
Financial and Operational Leadership
Financial Accountability : Maintain overall financial control of accounts, providing regular and timely reports to the Operations Director
Project Execution : Own delivery of projects, run rates, and client satisfaction through regular job owner catchups and weekly account management reviews
Growth Targets : Drive and deliver growth targets for assigned accounts
Process Optimization and Problem Resolution
Escalation Management : Serve as the primary escalation point for client or internal SLA‑adherence issues
Process Improvement : Identify process gaps, capture improvement suggestions, and collaborate with the Head of Operations to implement solutions
Team Advocacy : Negotiate win‑win compromises with clients on behalf of team members

Business Development
New Business : Identify and pursue new business opportunities through relationship building
Account Growth : Leverage existing relationships to expand service offerings and account value

What you need to be great in this role :

8+ years of progressive experience across digital marketing, social media management, artwork and creative production
FMCG sector experience strongly preferred
Core competencies: Exceptional engagement skills with proven ability to influence clients and build strong working relationships
Developed financial and commercial expertise with a demonstrated track record of driving growth across new and existing businesses
First‑rate strategic planning and creative judgment capabilities
Outstanding verbal and written communication skills with strong presentation abilities and natural rapport‑building talent
Proven ability to manage, mentor, and develop junior team members
Advanced Microsoft Office skills and related software competency specialized knowledge
Deep understanding of IIG group products and strategic application
Experience integrating with client‑side teams while maintaining premium agency service standards
Creative contribution capabilities with practical studio output experience
Financial accountability and budget management expertise
Interagency coordination and relationship management

Our values shape everything we do : Be Imaginative to push the boundaries of what's possible • Be always learning and listening to understand • Be actively pro‑inclusive and anti‑racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.

All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets.

Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

#J-