Account Director

Webwiser (Pty) Ltd; Somerset West; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A digital marketing agency in South Africa seeks an experienced Account Director to lead client relationships, oversee project execution, and mentor teams. The ideal candidate has a proven track record in client management within an agency. You will work on high-impact campaigns while driving client success and creative innovation.

Benefits

Creative and innovative work environment

Opportunities for professional growth

Work on campaigns for leading brands

Qualifications

• Proven track record in managing complex creative projects.
• Experience with C-suite executives.
• Ability to develop strategies that drive client success.

Responsibilities

• Lead client and account management for major clients.
• Oversee project execution and creative approvals.
• Mentor and manage team members.

Skills

Client/account management experience

Creative project management

Strong negotiation skills

Team management

Financial forecasting and budgeting

Creative innovation

Job description

At WBWR, we're not just a digital experience and e-commerce marketing agency – we're trailblazers. We deliver campaigns that connect, engage, and create measurable impact for brands.

Role Overview

As an Account Director at WBWR, you will be the primary bridge between our clients and agency teams, ensuring exceptional delivery across integrated campaigns. You will lead through‑line marketing initiatives, oversee project execution, manage and mentor team members, and maintain strong client relationships. You’ll also be responsible for aligning creative work with business goals, financial targets, and regulatory requirements while driving innovation across campaigns.

Key Responsibilities

• Lead extensive client and account management for major clients, ensuring consistent satisfaction and growth.
• Manage complex creative approval projects, bridging client and internal teams, and maintaining high creative standards.
• Inspire and guide creative teams, overseeing campaigns across brand positioning, identity, above‑the‑line, digital and social, experiential activations, retail, CRM & loyalty, and product launches.
• Develop and implement account strategies that drive measurable client growth and success.
• Oversee budget, financial forecasting, and creative production costs to ensure profitable and efficient campaigns.
• Nurture client relationships through challenging creative processes, providing guidance and thought leadership.
• Present and negotiate effectively with clients, including C‑suite executives.
• Mentor and manage team members, fostering development, collaboration, and high performance.

Experience & Skills

• Proven track record in client/account management within an agency environment.
• Demonstrated experience managing complex creative projects and approvals.
• Portfolio of successful integrated campaigns across multiple channels and touchpoints.
• Strong experience in management, financial forecasting, and budgeting for creative production.
• Ability to develop and implement account strategies that drive client success.
• Expertise in bridging client services and creative departments, managing approvals, and ensuring quality outcomes.
• Knowledge of regulatory compliance in marketing campaigns is a plus.
• Excellent presentation, negotiation, and facilitation skills, including experience with C‑suite executives.
• Experience mentoring and managing teams.
• Passion for creative innovation, emerging trends, and new technologies.
• Curiosity for integrating new channels, data, and technology into campaigns to enhance consumer engagement.

Why WBWR

• Be part of a creative, innovative team shaping the future of digital marketing.
• Work on high‑impact campaigns for leading brands.
• Opportunity to grow professionally while driving client success.