Account Director

Publicis Groupe Africa Pty Ltd; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A prominent marketing agency in Johannesburg is seeking a skilled account manager to lead client partnerships and manage digital campaigns across a portfolio of brands. The ideal candidate will effectively oversee client expectations and ensure seamless delivery of services, demonstrating excellent organization and communication skills. Experience in managing multiple stakeholders and a strong understanding of digital marketing is essential. This role offers opportunities for strategic influence and collaboration with various teams.

Responsibilities

• Act as agency lead across a portfolio of brands.
• Manage client expectations and service delivery.
• Ensure all meetings have thorough agendas and drive productive outcomes.
• Create timing plans for all jobs and campaigns.
• Maintain the integrity of the creative strategy throughout the campaign.

Job description

Company Description

Toyota Business Unit, a division of MMS Communications SA (Pty) Ltd

Overview

Driving client partnership with strategic influence and intent, being the focal point for day-to-day client interaction, digital campaign planning and service delivery. Managing digital and social campaigns across a portfolio of brands on a day-to-day basis. Through the line experience is highly advantageous.

Responsibilities

• Act as agency lead across a portfolio of brands, partnering with the client and their media agency.
• Management of client expectations and service delivery by being a focal point for day-to-day interaction.
• Managing the expectations of multiple stakeholders seamlessly to deliver according to brief, strategy and to the highest standard.
• Be consistently responsive and accessible to your client and team at all times.
• Have tough and honest conversations with your client to enable your team to deliver excellence and to create trust.
• Have an excellent relationship with clients where they can rely on you, you proactively update them, and you assist them in delivering their requirements on time by reminding them as required.
• Can manage all kinds of personalities and always strive to get the best out of each individual.
• Have an excellent knowledge understanding of the client, the agency, the strategy and the process in order to deliver efficiently and to the highest quality.
• Ensure status is consistently up-to-date and correct.
• Ensure that all meetings have thorough agendas, driving a productive outcome.
• Ensure that contact reports are delivered timeously with key deliverables and then drive out those deliverables to the agreed timings.
• Create timing plans for all jobs and campaigns to drive delivery.
• Always know the status of each job in the system.
• Work together with your full team across Traffic, Strategy, Content Marketing, Creative, Production, Development, etc. to deliver high quality work.
• Manage tight deadlines while adhering to processes.
• Seamlessly manage multiple stakeholders across multiple clients.
• Take full ownership of every job that comes through you - ensure that every job is measured against client requirements, agreed strategy and on-brand.
• Write excellent briefs with full clarity on all requirements and inspire strategy, creative, production, development to do great work.
• Maintain the integrity of the creative strategy and work throughout the campaign.
• Communicate with excellence, maturity and intent when writing or speaking.
• Have excellent self-management, with thorough to-do lists and personal organization which supports your ability to be efficient and effective in your job.
• Have an opinion and be solution-orientated.
• Understand what jobs are in scope and out-of-scope to ensure that costs are raised accurately and upfront as required.
• Ensure that your billings are completed by billing cut off each month.
• Ensure that client CEs are approved before any supplier POs are raised.
• Ensure that the right people have approved all work before it is sent to client.
• Ensure that the right people have been included in client meetings to support the outcome of the meeting and that everyone is prepared and aligned.
• Keep abreast of what is happening in the market (broad communication trends and client competitor work) to add additional value to your client's business.
• Manage up - ensure your seniors are abreast of all activity on the