Account Analyst (Menlyn)

Capitec Bank; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading banking institution in Pretoria is seeking energetic, self-motivated individuals for customer service roles. The ideal candidates will have at least 5 years of experience, with a focus on Business Banking, along with a diploma or degree in relevant fields. Responsibilities include managing portfolios, assisting with customer queries, and identifying cross-selling opportunities. The role emphasizes communication and problem-solving skills in a dynamic banking environment.

Qualifications

• At least 5 years of experience, with 1 year in Business Banking.
• Experience in preparing and motivating Credit applications.

Responsibilities

• Support day to day running and maintenance of portfolios.
• Provide a central office-bound contact point for customer service.
• Identify cross-selling opportunities and monitor loan facilities.

Skills

Communications Skills

Negotiation skills

Problem solving skills

Analytical Skills

Planning, organising and coordination skills

Education

Diploma in Commerce or Banking

Bachelor's Degree in Banking or Commerce

Job description

Apply by:

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To support with the day to day running and maintenance of portfolios by providing a central office-bound contact point for customer service queries/ requests, administration assistance and adding value to clients through the identification of cross-selling opportunities, monitoring all loan facilities in the portfolio on a daily basis against set parameters/ conditions.

Experience

Minimum:

• At least 5 years, of which 1 year should have been spent in the Business Banking environment.
• Experience in preparing and motivating Credit applications is essential

Qualifications (Minimum)

• Diploma in Commerce or Banking

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Banking or Commerce

Knowledge

Minimum:

• The features, benefits and value propositions of respective company product/service offerings.
• General banking practices and procedures.
• Understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market
• Credit principles and practices, including an understanding of credit application, securities and balance sheet requirements. .
• TheFinancial Intelligence Centre Act (FICA).
• Administration processes and procedures pertaining to Business Banking transactions.
• Client relationship management and service principles.

Ideal

• Competitor product offerings/ channels/ operational and marketing tactics would be advantageous.
• Capitec/Business Bank systems and processes

Skills

• Communications Skills
• Negotiation skills
• Problem solving skills
• Analytical Skills
• Planning, organising and coordination skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.