Academic Operations Administrator

Iie Rosebank College; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A private education provider in Johannesburg is seeking a motivated individual to maintain student records and manage customer service queries. You will handle administrative tasks, order processing, and collaborate with the sales team to enhance student support. The ideal candidate has a Matric certificate and a Higher Certificate in Administration, with 1-2 years of relevant experience. Attention to detail and effective communication skills are essential.

Qualifications

• Minimum 1-2 years of experience in Office Administration or similar environment.
• Experience in customer service dealing with client queries and reporting.
• Demonstrate quality assurance and attention to detail.

Responsibilities

• Maintain student records and respond to student queries within stipulated SLA.
• Process customer orders accurately and timely.
• Manage database, ensuring meticulous record keeping.

Skills

Attention to detail

Customer service orientation

Effective communication skills

Time management

Ability to cope with change

Education

Matric (NQF Level 4 National Certificate)

Higher Certificate in Administration (NQF Level 5)

Job description

Join Our Team at IIE Rosebank CollegeThe Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider.

From our humble beginning in

• , Rosebank College has grown to a student population of more than 28, students nationwide.As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team.

If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.Join us on our journey of shaping futures!

Job Purpose

To maintain student records; including Reseller Administration, responding to product queries, Reseller Administration, Assessment administration, Database and Register Management, Communication with Resellers and Students, Support Centre Administration and Support.

Duties & Responsibilities

Support Centre AdministrationImplement support centre planCommunicate with the relevant campus staff on each support centre activity as per planWritten and verbal communication must be relevant to the queryAdvise Line manager of any possible challenges in timeFirst Responder in assisting when problems ariseManage Database (including registers and other reports)Meticulous record keeping (Customer and Financial)Student SupportRespond to student queries within the stipulated SLA in a calm and tactful mannerResponsible for student document storage electronically and hard copiesProcessing of student registrationAssessments applicationsOperational AdministrationOrder Processing : Receive and process customer orders for products accurately and in a timely mannerVerify order details, pricing, and product availability before processingCommunicate with customers to provide order confirmations and resolution of any issuesAddress customer inquiries about product specifications, availability, and pricingInventory Management : Monitor inventory levels of products and collaborate with the procurement team to ensure stock availabilityAssist in managing returns, exchanges, and warranty claims for defective productsProduct Knowledge : Develop and maintain a strong understanding of product offerings, certifications, and technology solutionsProvide product information and recommendations to customers based on their needsDocumentation and Reporting : Maintain accurate records of customer orders, inquiries, and interactions in the company's CRM systemGenerate regular reports on sales activities, order statuses, and inventory levelsProcess Improvement : Identify opportunities to streamline and improve administrative processes, enhancing overall efficiencyCollaborate with cross-functional teams to implement process enhancementsCollaboration : Work closely with the sales team to support their efforts in meeting sales targets and customer satisfaction goalsLiaise with vendors, distributors, and internal departments to ensure smooth operationsCompliance and Policies : Ensure compliance with company policies, pricing guidelines, and ethical standards in all interactionsAdhere to reseller program requirements and guidelinesProject Planning : Implement Projects as delegated by the Line ManagerResponsible for the implementation for the relevant project plansProvide feedback to manager / s as requiredParticipate in review and mitigation plans as needed

Minimum Requirements

QualificationsMatric (NQF Level 4 National Certificate)Higher Certificate In Administration (NQF Level 5) IdealExperienceOffice Administration / Personal Assistant / Student administration or similar environment 1-2 YearsCustomer Service : Dealing with client queries and reporting 1-2 YearsMust be able to demonstrate attention to detail and quality assurance 1 – 2 YearsKey Competencies (Operations) : Knowledge and understanding of the South African higher education systems and regulatory frameworkAbility to manage time effectivelyAttention to detailCustomer service orientatedAbility to effectively cope with changeDeadline orientated and can work well under pressureBe able to work in a team environmentEffective communication skillsSalary : Market related.Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.