3rd-Line Cloud & On-Prem Support Engineer - Hybrid

Advania Group; Cape Town; Hybrid; ZAR 420,000 - 620,000; Full time

Job summary

Advania is seeking an experienced 3rd Line Support Engineer to provide high-level technical support across infrastructure, cloud, and application technologies. You will work with clients, VIPs, and internal teams to resolve complex issues with initiative and customer focus.

The role is hybrid, combining office and remote work. A strong background in Azure, Active Directory, backups, and VMware, plus 3-5 years of experience, is preferred. AZ-104 and MCSE 2016 are desired qualifications.

Qualifications

• 3–5 years of experience providing 3rd Line support in the tech industry.
• Excellent written, verbal, and interpersonal communication skills.
• Strong problem-solving ability with initiative to resolve challenging issues.

Responsibilities

• Provide expert 3rd Line technical support for complex IT issues.
• Troubleshoot and resolve incidents across cloud, infrastructure, backup, and Active Directory environments.
• Support Azure technologies including Azure AD, ASR, IAAS, PAAS, RBAC, NSG, Key Vault, Automation, Storage, App Service, and Azure SQL.
• Support server infrastructure including HP & Dell hardware, Microsoft Server OS up to 2019, VMware, Intune-related AD aspects, and server rebuilds.
• Administer and troubleshoot backup technologies including VEEAM, Azure Backup, Backup Exec, and MABS.
• Support Active Directory services including DHCP, DNS, replication, AD Sync, GPO, clustering, and DFS.
• Troubleshoot 3rd party line-of-business applications such as Coins and Agresso.
• Maintain strong ticket management standards, including client updates, correct status management, and escalation where needed.
• Build effective working relationships with internal stakeholders, clients, VIPs, and third parties.

Skills

Communication

Problem solving

Education

AZ-104

MCSE 2016

Tools

Azure

Active Directory

VMware

VEEAM

Backup Exec

MABS

Job description

Advania is seeking an experienced 3rd Line Support Engineer to provide high-level technical support across infrastructure, cloud, and application technologies. You will work with clients, VIPs, and internal teams to resolve complex issues with initiative and customer focus.

The role is hybrid, combining office and remote work. A strong background in Azure, Active Directory, backups, and VMware, plus 3-5 years of experience, is preferred. AZ-104 and MCSE 2016 are desired qualifications.