2nd Line Support Engineer

iLaunch; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology firm in Cape Town is seeking a Senior Server Support Engineer to provide essential 2nd line support within their server management and infrastructure. The ideal candidate will have a strong background in data center support, at least 5 years of experience, and relevant IT certifications. This role requires excellent communication skills and a proactive approach to incident management.

Qualifications

• Minimum 5 years experience supporting data center software.
• Good understanding of server environment is essential.
• Valid driver's license and own reliable transport required.

Responsibilities

• Assist with escalations from 1st line support engineers.
• Provide 2nd line data centre support at the server infrastructure level.
• Escalate to 3rd line in a timely manner to maintain SLA commitments.
• Conduct preventative maintenance including patch management.
• Regularly update the Service Desk and customers with progress information.

Skills

2nd line support

data center support

incident escalation

patch management

Education

IT Diploma / Degree

MCSE or equivalent Certification

Matric or Grade 12

Job description

Leading Client in the Technology Industry requires a Senior Server Support Engineer to provide 2nd line support within the server management, end user computing layer and support layer.

Responsibilities

• Assist with escalations from 1st line support engineers
• Provide 2nd line data centre support at the server infrastructure level
• Escalate to 3rd line timeously to maintain SLA commitments, to further remediate and resolve the incident.
• Preventative maintenance (Patch management)
• Regular updating the Service Desk and all customers with progress-information and estimated times to completion

Requirements

• Matric or Grade 12
• Tertiary qualification : IT Diploma / Degree coupled with MCSE or equivalent Certification essential
• Min 5 years experience supporting data centre software and must have good understanding of server environment
• Must have valid drivers license and own reliable transport