2nd-Line Application Support Analyst — SLA Focused

BETSoftware; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading software solutions provider in Durban seeks a Technical Support Specialist. The role involves providing second-line technical support, monitoring systems, and ensuring minimal downtime. The ideal candidate has 1-2 years of application support experience, an IT-related qualification, and familiarity with monitoring tools. A collaborative attitude and problem-solving skills are essential for success in this deadline-driven environment.

Qualifications

• 1-2 years of experience in application support.
• Knowledge of ITIL and Microsoft certifications is advantageous.
• Basic proficiency in SQL and software troubleshooting.

Responsibilities

• Provide second-line technical support to resolve complex system issues.
• Monitor systems and manage incidents to ensure SLA compliance.
• Collaborate with development and business teams on issue resolution.

Skills

Communication skills

Problem-solving abilities

Attention to detail

Interpersonal skills

Organizational skills

Education

Matric

IT-related qualification (Computer Engineering or Software Programming)

Tools

Monitoring tools (Dynatrace, Elastic, Grafana, Prometheus)

Ticketing systems

SQL

Job description

A leading software solutions provider in Durban seeks a Technical Support Specialist. The role involves providing second-line technical support, monitoring systems, and ensuring minimal downtime. The ideal candidate has 1-2 years of application support experience, an IT-related qualification, and familiarity with monitoring tools. A collaborative attitude and problem-solving skills are essential for success in this deadline-driven environment.