24hr Flexi Sales & Customer Associate – Komani homechoice Queenstown, Eastern Cape

homechoice; Komani; On-site; ZAR 112,000 - 167,000; Full time

Job summary

homechoice is a leading South African homeware retailer with over 40 years in the market. The 24 Hour Flexi Sales Associate role in Komani focuses on delivering an exceptional showroom experience, converting visits into sales, and handling orders, payments and after-sales processes.

You will support the Store Supervisor and Showroom Manager, work frontline shifts, and contribute to achieving sales and service outcomes while maintaining store standards.

Qualifications

• Grade 12 / Matric (minimum requirement).
• Minimum 1 years’ retail sales experience.
• Customer-facing sales experience within a target-driven environment.
• Availability to work shifts, weekends, and public holidays.
• Homewares retail experience (advantageous).
• Clear credit and criminal record.

Responsibilities

• Engage customers on showroom floor and convert interactions into sales.
• Demonstrate products, explain features and pricing.
• Achieve individual sales targets and conversions.
• Process orders and handle payments and refunds.
• Maintain showroom standards and stock accuracy.
• Provide level of customer service and resolve basic queries.

Education

Grade 12 / Matric

Job description

24hr Flexi Sales & Customer Associate – Komani
homechoice
Queenstown, Eastern Cape
Permanent
Closing Date 13 November 2026

Job Details

Division
Retail
Business Unit
Komani Showroom
Minimum experience
Entry Level
Company primary industry
Retail
Job functional area
Sales
EE Status
Only open to EE candidates

Job Description

homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.

The 24 Hour Flexi Sales Associate is responsible for delivering an exceptional in-showroom customer experience by converting customer visits into sales through effective product demonstration, needs analysis, and accurate order processing. The role focuses on frontline sales execution, customer service, administration, and adherence to operational standards, supporting the Store Supervisor and Showroom Manager in achieving sales and service outcomes.

What you will love doing in this role

Sales Execution & Conversion

Actively engage customers on the showroom floor to understand their needs and convert interactions into sales.
Demonstrate products effectively, clearly communicating features, benefits, pricing, and promotional offers aligned to the current catalogue.
Achieve individual sales targets, conversion rates, and productivity expectations.
Support acquisition activities, including account openings and order processing.

Customer Experience

Deliver a consistently positive, professional, and customer-focused sales experience.
Guide customers through the full customer journey, including product selection, ordering, payments, and after-sales processes.
Resolve basic customer queries and escalates complex issues to the Store Supervisor or Showroom Manager.
Build customer trust through accurate information, ethical selling, and clear expectation setting.

Product Knowledge & Pricing Accuracy

Maintain strong knowledge of products, categories, pricing, and promotions.
Ensure all selling and quoting is accurate and aligned to approved catalogues and systems.
Stay informed of product updates, promotions, and sales initiatives.

Administration & Order Processing

Capture customer orders, documentation, payments, refunds, and credits accurately and timely.
Ensure all required customer documentation is complete and compliant.
Maintain accurate records and system entries to support reporting and audits.

Stock Handling & Showroom Standards

Support basic stock handling activities, including receiving assistance, stock movement, and floor replenishment.
Ensure products are handled with care to prevent damages.
Maintain high standards of housekeeping, visual presentation, and merchandising on the sales floor.
Follow stock control procedures and report discrepancies or risks.

Compliance, Quality & Risk Awareness

Adhere to all policies, procedures, quality standards, and internal controls.
Follow cash handling procedures when processing payments, refunds, or credits.
Participate in required training, inductions, and policy sign-offs.
Escalate risks, errors, or non-compliance to the Store Supervisor.

Teamwork & Performance Support

Work collaboratively with team members to achieve showroom targets.
Support promotions, campaigns, and activations as instructed.
Be flexible in supporting operational requirements, including shifts, weekends, and public holidays.

What you’ll need to do this role

Grade 12 / Matric (minimum requirement).
Minimum 1 years’ retail sales experience.
Customer-facing sales experience within a target-driven environment.
Availability to work shifts, weekends, and public holidays.
Homewares retail experience (advantageous).
Clear credit and criminal record.

What we will love about you

Customer-focused with a strong service mindset.
Persuasive, confident, and professional communicator.
Detail-oriented with a focus on accuracy and quality.
Resilient, adaptable, and able to work in a fast-paced environment.

Behaviors we love

Wow my customer
Walk in my customers’ shoes
Deliver on my promises
Deliver insight-led solutions my customers need
Treat the business asmy own
Take accountability
Be curious, creative & explore opportunities
Do it right & at the right time
Play as a team
Be helpful
Be inclusive
Find the fun

Important:
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24hr Flexi Sales & Customer Associate – Komani
homechoice
Queenstown, Eastern Cape
Permanent
Closing Date 13 November 2026