24 Hour Flexi Sales Associate- Riverwalk Shopping Centre

Homechoice; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Gauteng seeks a customer-focused individual to enhance sales through demonstrations and exceptional service. The ideal candidate will manage the customer journey from inquiries to order processing while resolving queries and maintaining inventory accuracy. Previous sales experience is essential, and the role requires strong communication skills and attention to detail.

Qualifications

• Strong ability to engage customers and convert interactions into sales.
• Experience in handling customer queries and managing payments.
• Ability to maintain accurate inventory and manage stock records.

Responsibilities

• Convert showroom visitors into sales through product demonstrations.
• Manage the entire customer journey from account opening to order processing.
• Resolve customer queries and handle refunds and credits.

Skills

Customer engagement skills

Sales ability

Product knowledge

Inventory management

Job description

The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.

What you will love doing in this role

• Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
• Manage the entire customer journey , from account opening to order processing, ensuring a seamless experience from start to finish.
• Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
• Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
• Adhere to established quality standards , ensuring all processes and interactions maintain the highest level of service and accuracy.
• Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
• Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
• Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
• Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.