24 Hour Flexi Sales Associate- Rembrandt Mall

homechoice; Paarl; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail company in Paarl is seeking a sales associate to enhance customer interactions and manage the customer journey from account opening to order processing. The ideal candidate will have experience in sales or customer service, possess strong product knowledge, and be able to resolve customer queries effectively. This role requires excellent communication skills and the ability to meet sales targets while maintaining a clean and organized store environment.

Qualifications

• Experience in sales or customer service roles.
• Ability to understand customer needs and provide tailored solutions.
• Strong communication and interpersonal skills.

Responsibilities

• Enhance customer interactions to ensure a valued experience.
• Manage the entire customer journey from account opening to order processing.
• Utilize product knowledge to manage effective pricing and offers.
• Deliver exceptional experiences by exceeding customer expectations.
• Maintain quality standards and adherence to processes.
• Manage stock levels and ensure efficient replenishment.
• Handle administration and reporting tasks effectively.

Skills

Customer engagement

Sales targets achievement

Product knowledge

Problem-solving

Job description

The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.

What you will love doing in this role

• Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
• Manage the entire customer journey , from account opening to order processing, ensuring a seamless experience from start to finish.
• Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
• Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
• Adhere to established quality standards , ensuring all processes and interactions maintain the highest level of service and accuracy.
• Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
• Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
• Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
• Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.