24/7 Payments Live Support Specialist

Ozow; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A progressive payment solutions provider is seeking a Live Support Consultant in Cape Town. The role involves resolving customer issues, providing service information, and fostering relationships in a dynamic team. Candidates should have a Grade 12 certificate, 3+ years of customer experience, and knowledge of the payments landscape. This is a full-time position with opportunities for growth in a collaborative environment.

Qualifications

• 3+ years customer experience within an international support center.
• 2+ years working in an Omni-Channel environment.
• 2+ years working in a Card Payment environment is advantageous.

Responsibilities

• Resolve issues and provide accurate information to customers.
• Foster strong customer relationships and ensure top-notch service.
• Contribute to team success and personal career growth.

Skills

Problem-solving

Customer-first mindset

Ability to leverage relationships

Collaboration

Communication skills

Education

Grade 12 (Matric) or equivalent

Tools

Salesforce

Job description

A progressive payment solutions provider is seeking a Live Support Consultant in Cape Town. The role involves resolving customer issues, providing service information, and fostering relationships in a dynamic team. Candidates should have a Grade 12 certificate, 3+ years of customer experience, and knowledge of the payments landscape. This is a full-time position with opportunities for growth in a collaborative environment.