1st Line IT Services Engineer - On-site Support

Ntt Data, Inc.; East London; On-site; ZAR 427 000 - 684 000; Full time

Job summary

A leading global technology services provider is seeking a Managed Services Engineer (L1) to deliver first-line support to clients. You will be responsible for monitoring IT infrastructure, resolving incidents, and ensuring zero missed service level agreement conditions. Suitable candidates should have a diploma in IT and strong troubleshooting skills. This position is on-site in East London, South Africa.

Qualifications

• Entry to midlevel experience with troubleshooting in ICT organization.
• Strong knowledge of management agents and end-point computing.
• Support for mobile devices and basic ITIL processes.

Responsibilities

• Monitor client infrastructure and resolve incidents.
• Provide telephonic or chat support to clients.
• Identify problems before they occur for incident reduction.

Skills

Communication across cultures

Problem-solving under pressure

Client-focused service

Education

Diploma or certificate in IT/Computing

Tools

Microsoft Office products

Management agents

Job description

A leading global technology services provider is seeking a Managed Services Engineer (L1) to deliver first-line support to clients. You will be responsible for monitoring IT infrastructure, resolving incidents, and ensuring zero missed service level agreement conditions. Suitable candidates should have a diploma in IT and strong troubleshooting skills. This position is on-site in East London, South Africa.