12 Months - Receptionist: Buildings Access Security Vacancy

Centrax Digital UK; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A reputable technology firm in Johannesburg seeks a professional Receptionist to serve as the first point of contact for clients and contractors. The role includes verifying access, assisting visitors, and providing administrative support. The ideal candidate is fluent in English, has strong customer service skills, and is detail-oriented. Experience as a receptionist is essential, along with familiarity with SAP. This position requires a professional demeanor and the ability to handle a busy reception area.

Qualifications

• 2+ years of experience as a receptionist or switchboard operator in a medium to large organization.
• Fluency in English (written and spoken) is required.
• Shift flexibility and ability to handle peak times.

Responsibilities

• Greet and assist all visitors, employees, and contractors politely.
• Verify identification and issue visitor badges.
• Enforce access control policies.
• Report suspicious activities and maintain incident records.
• Provide information and directions to authorized individuals.

Skills

Telephonic etiquette

Interpersonal communication

Customer service orientation

Detail-oriented

Situational awareness

Organizational skills

Education

NQF 5: 1-2 year Certificate/ Diploma

National Certificate/ Diploma in Office Administration

Tools

SAP

Job description

To serve as the first point of contact for all visitors, contractors, and employees entering premises. Ensure that only authorized individuals gain access, while providing professional front-line service and supporting security protocols and compliance requirements.

Education

NQF 5: 1-2 year Certificate/ Diploma

Qualifications and experience

• National Certificate/ Diploma in Office Administration or related fields.
• Experience as a receptionist and switchboard operator in a medium to large organization.

Special Requirements

• May require shift flexibility, coverage for peak times or special reception events.
• Fluency in English (written and spoken).
• Experience with SAP or clerical systems preferred.
• Excellent telephonic etiquette, interpersonal communication, and customer-­service orientation.
• Highly organized and detail‑oriented, able to prioritize and multitask without close supervision.
• Strong attention to detail and situational awareness.
• Ability to remain calm under pressure.
• Professional and presentable demeanor appropriate for corporate environment.

Requirements

Access control and verification

• Greet and assist all visitors, employees, and contractors in a professional and courteous manner.
• Verify identification, issue visitor badges/cards, and maintain accurate visitor logs.
• Enforce access control policies, including Anti-Passback rules and National Key Point compliance requirements.
• Monitor entry/ exit points to prevent unauthorized access.
• Conduct basic bag or equipment inspections where authorized.
• Use electronic access systems and CCTV to monitor lobby activities.

Visitor & Contractor

• Management Contact hosts to confirm appointments before granting access.
• Ensure all visitors and contractors are escorted or directed to their destination.

Incident Reporting

• Report suspicious activities, security breaches, or safety hazards to the Security Consultant or Control Room immediately.
• Maintain accurate incident and access records for audits.

Customer Service & Communication

• Provide information and directions to authorized visitors and employees.
• Handle incoming phone calls at reception and direct them appropriately.

Administrative Support

• Maintain reception area in a neat, orderly, and secure manner.
• File visitor documentation and update access control records as required.
• Assist with security-related administration, such as compiling daily access reports.

Competencies

• Acquiring Information
• Championing Customer Needs
• Demonstrating Self-Insight and Awareness
• Sharing Information.