12 Months - Buildings Access Security Receptionist Vacancy

Centrax Digital; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A security management firm is hiring a Buildings Access Security Receptionist in Johannesburg, responsible for greeting visitors, enforcing access control policies, and maintaining security protocols. The ideal candidate has a Grade 12 qualification and 1-2 years of reception or security access control experience. This role requires strong communication skills and attention to detail, along with the ability to handle a variety of reception tasks in a professional manner.

Qualifications

• At least 1–2 years of security access control or reception experience.
• Experience in a high-security or corporate building environment is advantageous.
• Must be eligible and willing to undergo background checks.

Responsibilities

• Greet and assist all visitors, employees, and contractors in a professional manner.
• Verify identification, issue visitor badges, and maintain visitor logs.
• Monitor entry/exit points to prevent unauthorized access.
• Provide information and directions to authorized visitors and employees.

Skills

Fluency in English (written and spoken)

Customer service orientation

Excellent telephonic etiquette

Attention to detail

Education

Grade 12 (Matric) or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

SAP system

Job description

Overview

The Buildings Access Security Receptionist serves as the first point of contact for all visitors, contractors, and employees entering premises. The role ensures that only authorized individuals gain access, while providing professional front-line service and supporting security protocols and compliance requirements.

Responsibilities

• Greet and assist all visitors, employees, and contractors in a professional and courteous manner.
• Verify identification, issue visitor badges/cards, and maintain accurate visitor logs.
• Enforce access control policies, including Anti-Passback rules and National Key Point compliance requirements.
• Monitor entry/exit points to prevent unauthorised access.
• Conduct basic bag or equipment inspections where authorised.
• Use electronic access systems and CCTV to monitor lobby activities.
• Contact hosts to confirm appointments before granting access.
• Ensure all visitors and contractors are escorted or directed to their destination.
• Report suspicious activities, security breaches, or safety hazards to the Security Consultant or Control Room immediately.
• Maintain accurate incident and access records for audits.
• Provide information and directions to authorised visitors and employees.
• Handle incoming phone calls at reception and direct them appropriately.
• Maintain reception area in a neat, orderly, and secure manner.
• File visitor documentation and update access control records as required.
• Assist with security-related administration, such as compiling daily access reports.

Performance Metrics (KPIs)

• Accuracy in visitor and access control records.
• Compliance with security procedures and protocols.
• 100% coverage of incoming calls through the reception phone.
• Accuracy and tidiness in filing and data capturing.
• Timeliness in logging messages and submitting cost/usage reports if needed (e.g., telephone cost reports to departments).

Minimum Requirements

Qualifications and Experience

• Minimum: Matric (Grade 12).
• Minimum Education: Grade 12 (Matric) or equivalent.
• Experience: At least 1–2 years of security access control or reception.

Advantageous

• A tertiary certificate in Office Administration or related field is advantageous.
• Experience in a high-security or corporate building environment advantageous.
• Reception switchboard experience.
• SAP system experience beneficial.
• Receptionists are the face of an organization; excellent customer service is vital.
• Familiarity with access control duties or visitor management systems / platforms.
• Awareness of anti-passback and access protocols.

Key Competencies

• Fluency in English (written and spoken).
• Proficient in Microsoft Office (Word, Excel, Outlook and access control); experience with SAP or clerical systems preferred.
• Excellent telephonic etiquette, interpersonal communication, and customer-service orientation.
• Professional appearance and conduct.
• Strong attention to detail and situational awareness.
• Ability to remain calm under pressure.
• Highly organized and detail-oriented, able to prioritize and multitask without close supervision.
• Reliable and trustworthy, with discretion around confidential information.
• Professional and presentable demeanor appropriate for corporate environment.

Security Clearance

• Must be eligible and willing to undergo screening of background checks, integrity checks and criminal record checks.

Work Conditions & Extras

• Primarily based at reception/security checkpoint.
• May be required to work shifts, weekends, and public holidays.
• Must wear Security-approved uniform and identification.
• Full-time, on-site position based at Centurion.
• May require shift flexibility, coverage for peak times or special reception events.