12 Months - Administrator : Security Access Card Vacancy

Centrax Digital UK; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading security services company in Johannesburg is seeking a Security Access Administrator to manage the end-to-end administration of security access cards. This role involves issuing, updating, and deactivating access cards while ensuring compliance with security policies. Candidates should have experience in a security administrative environment, be customer-focused, and possess strong communication skills. The role requires proficiency in Microsoft Office and familiarity with access control systems.

Qualifications

• 2–3 years’ experience in a security administrative or access control environment.
• Familiarity with high-security protocols, dual-authentication systems.
• Experience with access control systems preferred.

Responsibilities

• Manage end-to-end administration of security access cards.
• Process access card applications and maintain records.
• Facilitate visitor and contractor access coordination.

Skills

Attention to detail

Communication

Organizational skills

Customer service

Education

NQF 4: Grade 12

Tools

Microsoft Office

Gallagher

Impro

Job description

Responsible for managing the end-to-end administration of security access cards and credentials for employees, contractors, and visitors in line with company security policies, access control procedures, and compliance requirements. Ensure accurate issuing, updating, and deactivation of access cards and maintain secure and auditable records of all access activities and authorizations in the organization.

Requirements

Access Card Issuing and Management

• Issue, activate, deactivate, and replace physical access cards in accordance with approved access authorizations.
• Process access card applications, verifying approvals, ID documents, contract status, and clearance levels.
• Maintain strict controls over blank cards, issued cards, temporary passes, and lost/stolen reports.

Access Control System Administration

• Capture and update user profiles in the access control system (e.g., Gallagher, Babylon, Impro).
• Maintain current access permissions according to role-based access levels and site‑specific security zones.
• Flag and escalated any access control anomalies, unauthorized attempts, or duplicated card activities.

Records and Audit Compliance

• Maintain accurate records of all issued, expired, and revoked access cards.
• File and archive access authorizations, contractor registers, visitor logs, and cardholder agreements.
• Prepare reports for audits and investigations, including access history, logs, and exception reports.

Visitor and Contractor Access Coordination

• Facilitate issuing of visitor and contractor access cards, including temporary credentials.
• Coordinate with line managers, HR, and facilities for onboarding and offboarding security clearance.
• Ensure visitors are registered, signed in, and briefed on access restrictions and escort protocols.

Card Stock and Asset Management

• Monitor inventory levels of access cards, printers, ribbons, and other consumables.
• Arrange card printing, maintenance of badge printers, and assist with badge design and updates.
• Ensure secure storage of access card stock and supplies.

Service and Stakeholder Support

• Serve as the first point of contact for access‑related queries, card reissues, and status updates.
• Support employees and contractors with technical or procedural issues related to access control.
• Liaise with the Control Room, HR, IT, and Facilities on integrated access requirements and escalations.

Competencies

• Acquiring Information
• Championing Customer Needs
• Demonstrating Self‑Insight and Awareness
• Sharing Information

Functional Knowledge

• Experience in card enrolment, access group allocation, Biometrics setup, and deactivation/reactivation procedures; customer service & frontline communication.
• Experience in interacting with staff, contractors, and visitors; familiarity with high‑security protocols, dual‑authentication systems, etc.

Functional Skills

• Attention to detail, organisational, and data accuracy.
• Verbal and written communication.
• Proficiency in Microsoft Office (Excel, Outlook, Word) and security databases.
• Trustworthy, professional, and able to handle confidential information discreetly; customer‑focused with the ability to work under pressure and meet deadlines.

Competencies (Behaviour)

• Diplomatic; Dynamic; Respect; Helpful; Responsible; Approachable; Assertive; Integrity; Customer Focus; Values aligned with company values.

Education

• NQF 4: Grade 12

Additional Information

• PSIRA Grade C registration (minimum) preferred.
• Post‑matric certificate in Security Administration, Office Administration, or knowledge/certification of IT systems will be an advantage.
• 2–3 years’ experience in a security administrative or access control environment.
• Experience working with access control systems (e.g., Babylon, Gallagher, Impro, Lenel) is preferred.
• Familiarity with corporate security policies and facilities procedures.